Horsham District Council are looking for an IT Engineer to join our Technology Services Team, supporting the technology requirements across the Council providing a technical, professional and customer focused service.
As IT Engineer your background will be in 2nd line IT Technical Support including, desktop and helpdesk environments. You will be experienced and enthusiastic, and have excellent organisation skills, the ability to work under pressure and to deadlines, along with excellent customer care skills.
Responsibilities will include:
* New user on boarding and off boarding procedures
* Desktop support
* Helpdesk support
* Taking ownership of support enquiries
* Working alongside 3rd parties
* Providing installation, configuration and maintenance support
* AV support
As IT Engineer you will be involved in controlling, investigating and resolving technical issues, whilst ensuring service is provided quickly and professionally. You will assist customers in person, by telephone and by email in a professional and articulate manner and be able to work to personal and team deadlines and targets. You should have a keen willingness to learn and develop skills and technical knowledge.
Technical Knowledge / Experience:
* Strong Windows 10 knowledge and experience
* Active Directory administration
* Network Knowledge
* Microsoft products including Office 365
* Installing PC’s/upgrading software
* Hardware experience
* SCCM (desirable)
* Microsoft Active Directory group policy configuration and deployment (desirable)
* MDM Experience (desirable)
Horsham District Council encourages and supports their employees to have a healthy work life balance by supporting their professional development as well as offering 27 days’ annual leave plus bank holidays (pro-rata), a generous benefits package and an online platform offering discounts from online retailers. Staff are eligible to join a contributory pension scheme where the Council contributes 20% of pensionable salary. The Council also provides reimbursement for professional subscriptions and access to a car lease scheme. Most of our office-based roles have the potential for hybrid working, we are currently trialling a 50/50 home/office working model, subject to review.
If you would like to apply for the role, we highly recommend you show clearly within the ‘Experience Section’ of the application form how you meet the essential criteria detailed within the Role Profile when applying. If you do not make this clear, it is unlikely you will be shortlisted for interview.