The starting salary for this role is £27,991 per annum and is based on a 36 working hour week.
Are you an IT technician looking for job satisfaction? Are you passionate about helping the disabled and impaired community? This job could be for you!
We are excited to announce a new IT Technician role which will focus on resolving Accessibility issues faced by our disabled members of staff. You will be dedicated to improving IT support for disabled staff, providing frontline support either directly or through engaging with the relevant teams, to enable solutions and provide direct support to staff who use Assistive Technology.
You will work in the IT&D Digital service and have access to a wealth of IT expertise and support from your IT colleagues. Your customers will be based across the three councils of the Orbis Partnership – Surrey County Council, East Sussex County Council and Brighton & Hove City Council. Travel will be required between the councils sites so a vehicle and driving license will be a compulsory requirement of the role.
It is important that you can readily recognise where you are not the expert, and the take time to understand the needs of the customer, being always professional and empathetic. When problems arise with Assistive Technology you will be aware on how this can impact the customer and take the appropriate steps to help address the issue.
Working with the IT Accessibility Specialist, you will help to create the best practice for working with disabled customers and look to ways in how the current support processes could be improved.
You will engage with Disability Forums within the individual Councils and provide training material and user guides as well as technical guides for your IT colleagues.
Key to this role is the ability to engage with people and listen, be a good communicator and proactive in finding solutions, and where not immediate in coming, maintain a level of communication with the customer throughout the process.
To be shortlisted to interview for this position your application will clearly evidence the following competencies:
- Inquisitive and seeks to understand how tech can be used
- Empathetic and has a passion for enabling others to get the most out of their technology
- Is proactive, sociable, and friendly in nature
- Capable of using plain English to explain complex concepts or technology features
- A good listener
- Demonstrate awareness of the different assistive technologies and how they function
- Have an understanding and awareness of disability and how this can impact on IT use
- Triage, support and resolve technical issues.
At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.
For more information please find the full job description below and refer to this before submitting your application. We also invite you to read our Life at Surrey handbook to see insights of the culture at Surrey and how as a valued employee, you can help shape our Council.Additional Information
The job advert closes at 23:59 on 30th January 2022.
Interview dates to be confirmed.
For an informal discussion contact Greg Mumford by e-mail at email@example.com.
We look forward to receiving your application. Please click on the apply online button below to submit.
From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.
Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.