We are recruiting for 2 Co-ordination Officers to work with us in our busy Carelink Plus office based in Park St, Brighton 27 hours and 36 hours per week.
In this demanding frontline role you will use your excellent communication and customer service skills working in a busy multi-tasking environment, answering alarm and telephone calls and co-ordinating responses.
This includes life critical calls handling.
Closing Date: 20 January 2022
Interview Date TBC
About the role
We can offer you:
- enhancements for working in the evenings, at weekends and on bank holidays, paid at the following rates - Weekend (x 0.5), night hours (x 0.33).
- a career average pension scheme
- generous holiday up to 25 days a year (Pro rata)
- 1-2-1 support from your manager
- A program of learning and development opportunities through our Learning Gateway
- regular supervision meetings
- a range of other staff benefits such as
- bus ticket and cycle loans; reduced cost gym membership with Freedom Leisure
You will be required to work hours at the weekends as part of your regular working pattern, in addition to hours worked during the week.
You will work a variety of shifts over 24 hours including night working.
You will also be required to participate in standby duties where you will receive a payment to be available to work at short or without notice, to cover resourcing shortfalls in the service.
You must live within the city of Brighton and Hove or within a reasonable travelling distance to Kemptown, so that you can attend swiftly when required.
Your experience of providing services to vulnerable client groups, and ability to quickly and calmly assess an emergency situation and take appropriate actions, will be combined with excellent team working skills.
Due to the specialized nature of the work, an initial bespoke training program must be undertaken. You must have the capability and the aptitude to learn new skills and develop these to required standards within restricted time frames. Good ICT skills are required. Applicants without a driving license will be considered for interview.
As part of your application, you will need to complete your education and work history and upload a supporting statement. Your supporting statement is the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (Supporting statement guidance (brighton-hove.gov.uk)) as this gives important advice which will increase your chance of success in the shortlisting process.
Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.
Work Permits: This role does not meet the requirement for UK Visas and Immigration (UKVI) Points-based Immigration System. Successful candidates will need to evidence that they have the Right to Work in the UK.
Regulations now require some staff to be fully vaccinated against Covid 19, unless they satisfy one of the medical/legal exemptions. Being fully vaccinated or being medically/legally exempt will be a condition of your employment and you will be required to provide evidence of your vaccination status or medical/legal exemption as part of the recruitment process for this role
*For more information about our values and the benefits of working at the council, visit Why work for us (brighton-hove.gov.uk)
Please note that this post is exempt from the Rehabilitation of Offenders Act 1974, and is subject to a Disclosure & Barring Service (DBS) Check.
Encouraging a diverse workforce
Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.
Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).