Home Ownership & Rents Team Leader
Starting salary £34,869pa with potential progression to £37,819pa on achieving designated skills and experience
37 hours per week
Welwyn Hatfield may have a rich history, but we refuse to stay in the past. Which is why our corporate vision is to work together to keep Welwyn Hatfield a vibrant and prosperous place to live.
With over 9000 homes in our Borough, we want to continue to provide the very best services to our tenants. It’s an exciting time to join the team at Welwyn Hatfield as we are on a journey of transforming our services with the aim of improving the lives of tenants and leaseholders in the Borough.
In this key, you will be rresponsible for the delivery of a high quality and comprehensive leasehold management service and comprehensive housing rent transactions service through the management and maintenance of the rent accounts for council tenants of Welwyn Hatfield. Managing a small team, you will lead on maximising our income streams and consulting with our leaseholders to ensure their accounts are administered and managed effectively.
Additionally, the team will be administering the council’s Right to Buy sales and rent account transactions and annual increases. To succeed, you’ll need to combine your efforts with those of other departments.
To be successful in this role, we are looking for someone who has significant experience in leasehold service management and Right to Buy legislation and procedures along with up to date knowledge of housing law. As a skilled and effective communicator, you will be able to manage the conflicting demands of the service whilst ensuring customer service standards are maintained. You will also need to have some experience of supervising staff, someone with an eye for detail and good problem solving skills.
If you think you have the skills and enjoy a challenge, we’d like to hear from you.
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.
Closing date for applications is 16 January 2022.
Assessments will be held on 20 January 2022.
Interviews will be held on 25 January 2022.