IT Support Consultant - NETWORKS
Salary range: £39,867 - £46,839 p.a. inc
Hours of work: 36 hours per week
Location: Brent Civic Centre and other locations from time to time
We are a shared ICT service, supporting the local councils in Brent, Lewisham and Southwark, as well as the Local Government Association, Lewisham Homes and the Department for Housing and Pensions. We are located at the Brent Council’s Civic Centre, Wembley, with onsite client teams at Laurence House in Catford and Tooley Street, near London Bridge, Southwark
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
About the Shared Technology Service
This role is for the Network Team. For further information on specialisation, please see the full job description.
Shared Technology Services are looking for IT Support Consultants to support and maintain the existing ICT infrastructure for Shared Technology Services, covering all four areas of client support, datacentre, data network and messaging & collaboration support, but with additional specialisation in one of the areas.
With a customer-focused attitude, the IT Support Consultants will take ownership of calls and resolve these within their SLAs. They will work on a rota basis covering call triage, call resolution & escalation, on-site support across all shared service sites, project related work, and provide cover for colleagues in other teams as and when required.
The successful candidates will design and implement solutions to technical issues, meticulously documenting these to aid colleagues with similar tickets to resolve. The IT Support Consultants will need to provide out-of-hours cover occasionally.
Additional responsibilities for the PO4 role include management of suppliers & contracts and being a technical authority in a key system such as telephony or networks for example. The PO4 will then use this authority to influence the design of future IT services.
The ideal candidate will show commitment to resolving technical issues, flexible in their approach and have an ability to see the bigger picture by prioritising efficiently. This role brings a varied range of challenges so the IT Support Consultants will be willing to learn continuously.
The successful candidate will have good interpersonal and communication skills in discussing resolutions with users and their team. They should be willing to go the extra mile to take responsibility in ensuring a high level of service for our partners and other organisations we support.
How to apply
Please apply online with a CV and a Covering Letter at our applications portal, the link is below.
To find out more please speak to our talent acquisition lead, Jo Cumper, on 0208 937 1142 or email firstname.lastname@example.org to set up a call.
Applications close 19 January 2022
Interviews will be held late January 2022
The council reserves the right to change these dates if need be.