Centrally located in the Thames Gateway, Gravesham Borough Council provides a range of services to over 106,000 people and 4,000 businesses.
The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England.
Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.
Gravesham Borough Council is committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves.
An exciting opportunity has arisen for a self-motivated individual to operationally delivery the council’s housing advice and landlord liaison functions, by providing proactive services including advice and support to tenants, landlords and letting agents with the aim of preventing the need for formal intervention from the housing service.
The individual should have good knowledge in delivering prevention services for vulnerable people and experience in working with the private sector.
Ensure that all staff in the team are recruited, trained, managed and appraised and developed in accordance with the Council’s relevant policies and procedures.
Meet regularly with team staff to ensure that agreed policies, practices and procedures are being implemented and performance standards are being met through the setting and monitoring of individual and team performance targets.
To take responsibility for implementing and managing policies, procedures, staff practices and service delivery that are aligned with equal opportunities policies and values and encourages diversity across the service.
To ensure that all team members and colleagues are updated on changes to legislative or Government guidelines affecting their work and to ensure that any verbal or written information reflects these changes.
To contribute to the preparation of the service plan and provide quality data on homelessness prevention to inform performance.
To collate and maintain statistical records for submission to managers, Members and external agencies such as the MHCLG Hclic returns.
To promote the development of new services or rehousing initiatives by assisting in the drafting of leaflets and information, web site information and in making the information available to members of the public.
To work effectively with Members and implement the Housing Services` Strategic Objectives.
To have a working knowledge of ICT systems required to perform the job effectively and undertake training as and when required in order to maintain an up to date knowledge of systems, legislation, policies, practices and procedures. Ensuring that databases are updated accurately as required.
To respond to telephone calls and correspondence within the Council`s specified target timescales.
Working in partnership with internal business partners and other external agencies contribute to the achievement of Council’s overall performance objectives, community development, sustainability and development.
To select applicants for nomination to private rented lets in accordance with the prevention and relief duties as set out in the Homelessness Reduction Act 2018.
To ensure substantial enquiries are made, high quality personal housing plans are completed and meaningful advice is provided under the Homelessness Reduction Act 2018.
HNC/Level 4 certificate/ diploma or equivalent in a relevant subject area, membership of a relevant professional body or relevant experience
Substantial housing related experience, preferably in a housing advice or homelessness environment.
Experience of managing staff
Experience of dealing with difficult customers and conflict management.
Experience of working within a busy environment.
Experience of working with housing related computer systems.
Experience of project administration and delivery.
Experience of investigating illegal eviction
Experience of Housing Management
In return we offer you:
A generous holiday entitlement, plus paid bank holidays.
In-house and external training including non-qualification, Continued Personal Development (CPD), NVQ and other qualification training.
Employee Assistance Programme
The Employee Assistance Programme (EAP) is a free and confidential support service, offering you unlimited access to advice and information as well as coaching and counselling where appropriate.
Available 24 hours a day, 365 days a year, the service is there to help you manage all of life's events and support you through the challenges. Their expert advisers are there to help,
whenever you need them. Support on the telephone, online and face to face.
A very secure pension scheme which both you and we pay into. More information can be found on the Local Government Pension Scheme website.
An on-site Occupational Health Advisor. We have an occupational health service provided by East Kent Hospitals University Foundation NHS Trust. The service is delivered by a team of health professionals who specialise in occupational medicine and deal with the relationship between your work and your health. Occupational Health also works with us to resolve any issues in the workplace and also to ensure that well-being at work is maintained.
If you would like to have an informal discussion with the recruiting manager email Vicky May on Victoria.email@example.com
Applicants must be able to demonstrate all essential requirements as listed in the job profile
Equal Opportunities Commitment Statement
Gravesham Borough Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age
Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.
We reserve the right to close this vacancy at any time prior to the closing date.