- Enjoy working in a busy, customer focused environment?
- Have a passion for delivering excellent customer service?
- Want a new and exciting challenge?
If the answer to these questions is "yes", this could be the perfect opportunity for you!
We are looking to recruit highly motivated, customer focused individuals to join our busy Customer Services team.
You will be the first point of contact for Revenue and Benefit enquiries through our Contact Centre. You will respond to customer enquiries and establish which services are required, whilst ensuring that appropriate information and advice is given regarding all of the Council's services.
You will be a team player, have the ability to work with minimal supervision, have excellent communication skills, have the ability to act as an advocate and deal sympathetically and empathetically with a wide range of customers.
You will need to be flexible in your approach to working hours to meet the needs of the service which is provided between 8.30am and 5.30pm Monday to Friday. Working patterns to be agreed.
We pride ourselves on being a good employer with a range of benefits and employment terms and conditions to suit you. You will be able to benefit from competitive salaries on an incremental scheme, flexible working, LGPS pension scheme, family friendly policies and healthcare insurance. To read more about the benefits of working for us visit; Benefits of Working for the Council
So, if you think you are up to the challenge, we would love to hear from you.