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Customer Service Adviser (First Line - Front Desk)

  • Employer: Adur & Worthing Councils
  • Reference: DRD/21/173989
  • Published: Wed 24/11/2021, 15:50 PM
  • Closing on: Mon 06/12/2021, 23:55 PM
  • Working Pattern: Part Time
  • Hours: 16 hours per week
  • Salary: Starting from £20,092 - £21,748 per annum
  • DBS Check: No
  • Location: Portland House, Worthing, West Sussex

Customer Services Adviser (First Line - Front Desk) 

Permanent

Salary: Starting from £8,688 - £9,404 per annum 

Grade: Grade 3 

Hours: 16 Hours per week, Monday - Thursday 10:00 - 14:00

Closing date: Monday 6th December 2021, 23:55pm

Place of Work: Portland House, Worthing. 

Adur and Worthing Councils place the customer at the very heart of their business and are committed to the communities we represent. 

We are looking to recruit a warm, enthusiastic, professional and confident individual who thrives on providing great customer service to work in our busy reception area. 

In this role you will often be the first point of contact for the customer.and will need to be able to make them feel welcome and listened to. You will need to provide them with information about our wide ranging council service areas both face to face and on the telephone and use IT systems to resolve customer enquiries effectively. 

Customers who contact us can be vulnerable, frustrated or distressed, so high levels of personal resilience and sophisticated communication skills are essential. 

Previous customer service experience and knowledge of Council business would be useful, but training will be given. We are looking for hardworking, adaptable advisers committed to ensuring excellent customer service, even when the council is unable to provide the resolution the customer desires. 

Advisers are often approached for input when the Councils are looking to improve services, so the right applicant will be comfortable in actively assisting in continual service improvement work. 

Staff are our most important asset and we therefore have a benefit package which reflects our continuing commitment to our employees.  This includes:

  • Generous leave entitlement; a minimum of 25 days + Bank Holiday entitlement
  • Local Government Pension
  • Training & development
  • Occupational Health
  • Employee Assistance Programme (EAP)
  • Flexible working options

We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. Staff work in a supportive and safe environment, recognising their responsibility to value and respect each other’s contributions. Standards of conduct must be of the highest level to ensure that no-one is harassed, bullied or victimised. We offer a range of family friendly, inclusive employment policies, staff engagement forums and are keen to hear from applicants from a variety of different backgrounds.

Downloads

  • A&W Council - Recruitment Privacy Notice
  • Blended Working Policy
  • Child Care Subsidy
  • Equalities Policy
  • Flexible Working Policy
  • Staff Handbook
  • Job Description
  • Person Specification

How to Apply

In order to apply for this vacancy please use the Apply Online link below. No CVs or agency applications accepted.

Apply Now

  • Employer: Adur & Worthing Councils
  • Reference: DRD/21/173989
  • Published: Wed 24/11/2021, 15:50 PM
  • Closing on: Mon 06/12/2021, 23:55 PM
  • Working Pattern: Part Time
  • Hours: 16 hours per week
  • Salary: Starting from £20,092 - £21,748 per annum
  • DBS Check: No
  • Location: Portland House, Worthing, West Sussex

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