ICT and Digital Services
ICT 1st Line Support Technician
NS5 £19,698 - £20,092 per annum - Pay Award Pending
37 hours per week
Newark and Sherwood has a lot to be proud of; a captivating history, beautiful countryside, characterful market towns, world renowned businesses and an enviable location at the crossroads of the country’s transportation network. As a small district council with a large land footprint we are responsible for over 5,500 council houses and associated community venues.
As an employer, we can offer flexible hours, enrolment in to a generous local government pension scheme, agile working, a generous annual leave entitlement that increases with service and discounted gym membership. In addition to this, you will be working with a dedicated team who are committed to providing a high-level service to the wide-range of users across the Council and our partners.
We have an exciting opportunity for an ICT professional to join our team. You will play a vital role supporting all our colleagues by delivering an effective and efficient first line response service. This will include, but not be limited to:
- Providing a high level of customer service to users
- Microsoft Windows 10, Microsoft Office, Microsoft Office 365 and Remote access.
- Testing, monitoring, maintaining and supporting ICT network infrastructure in accordance with ITIL framework procedures
- Hardware and Software installations, upgrades and system backup management.
- Supporting the maintenance and monitoring of corporate ICT hardware and software inventories
The successful candidate will have experience of working in a customer-focussed organisation, providing ICT and technical support to users to resolve problems along with knowledge and experience of using a range of application software.
You will have an effective communication style enabling you to provide appropriate support to stakeholders with varying degrees of technical knowledge and confidence, good problem solving skills and an organised approach to work which allows you to prioritise in a busy environment.
For an informal chat about the role please contact Alan Bell, ICT Technical Team Leader on 01636 655966.
To apply please submit your CV and a covering letter outlining how you meet the essential criteria to: firstname.lastname@example.org
Closing Date: 12 noon, Monday 6th December 2021 – early applications are advised, as we reserve the right to close the vacancy early, before the advertised date.
Interviews: To be Confirmed
Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare a disability (as defined under the Equality Act 2010) will be guaranteed an interview provided they have demonstrated that they meet the essential criteria of the post as detailed in the Person Specification on their application form.