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The local government jobs site from Jobsgopublic

Client Affairs Visiting Officer

  • Employer: East Sussex County Council
  • Reference: orbis/TP/129549/17056
  • Published: Mon 15/11/2021, 0:00 AM
  • Closing on: Sun 05/12/2021, 0:00 AM
  • Working Pattern: Part Time
  • Hours: 21
  • Salary: £22,299 - £22,944 per annum, pro rata
  • DBS Check: No
  • Location: BN21 3UU

Job introduction

Hours of work: 21 hours per week
Working pattern: Part-time 

Closing date: Sunday 05 December 2021
Interview date: TBC

For an informal discussion, please contact Tracie McDonald - Team Leader on 07922 384259 or Hazel Harris - Team Leader on 07701 394721

About the role

  • Do you have outstanding organisational and communication skills?
  • Do you have experience in delivering high quality services to vulnerable people?
  • Do you have excellent financial skills and a good knowledge of state benefits?

We are pleased to be able to offer the exciting opportunity for a permanent part-time Client Affairs Visiting Officer within Adult Social Care Financial Services.

You will be responsible for visiting the team’s vulnerable clients who receive care and support from ESCC, to complete annual reviews, collect information or to discuss a specific issue.   

The visits will include, but not limited to, making sure the client is happy with our service, checking if they require any additional support with their finances, reviewing their income and outgoings, including a full and comprehensive benefit check. Additional actions, post visit may include, but not restricted to, making applications to the Department for Work and Pensions (DWP), making best interest decisions, budgeting, liaising with families, and professionals.  You may also be required to deal with general queries via post, email, and telephone calls.  You will need to work with your team members and professionals from other Adult Social Care (ASC) teams and external organisations, to make sure clients are receiving the best service.

This is a fast paced and developing service with high standards and aspirations to deliver a gold standard service to our customers. 

You will be joining a small and supportive team who are passionate about the service they deliver. 

We support people who are particularly vulnerable due to their care and support needs, so you need to be empathetic.

Due to the nature of the role, and the current home working arrangements, it is important that you are organised, self-motivated, pro-active, and collaborative.

You will need knowledge of working with computers including Microsoft Windows operating systems and Microsoft Office. You will work on several bespoke database systems for which you will receive full training and ongoing support.

You will also have 5 GCSE’s including English and Maths with grades C and above.

If you are successful you will benefit from ESCC’s excellent standards of support and supervision.

COVID-19 update: Please note that East Sussex County Council is currently following Government’s advice on enabling staff to work from home if it is safe and practical to do so. Therefore, this role will be delivered remotely in an Agile way to begin with until the Council makes any changes to these working arrangements

Additional information

This post is subject to an Enhanced DBS check or Enhanced check for Regulated Activity with the Disclosure & Barring Services (previously the Criminal Records Bureau). For further information about what is required in this process please go to http://www.gov.uk/disclosure-barring-service-check. Please note that we require evidence of an overseas police check if you have lived or worked abroad.

Your starting salary will be pro rata if the above position is part-time or term-time only.

Work Permits: we may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Border Agency’s Points-based Immigration System.

Due to the restrictions we cannot guarantee that individuals that meet the requirements of the Points-based Immigration System will be issued with clearance to obtain work permits.

Company information

East Sussex County Council is an equal opportunities employer. We welcome applications from all suitable candidates, regardless of race, gender, sexual orientation, disability or age. All applications are treated on merit.

  

Apply Now

  • Employer: East Sussex County Council
  • Reference: orbis/TP/129549/17056
  • Published: Mon 15/11/2021, 0:00 AM
  • Closing on: Sun 05/12/2021, 0:00 AM
  • Working Pattern: Part Time
  • Hours: 21
  • Salary: £22,299 - £22,944 per annum, pro rata
  • DBS Check: No
  • Location: BN21 3UU