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Customer Relations Officer

  • Employer: Portsmouth City Council
  • Reference: PCC/21/173191
  • Published: Thu 18/11/2021, 14:00 PM
  • Closing on: Thu 02/12/2021, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week, Fixed Term Contract/Secondment for 12 months
  • Salary: £20,159 - £21,841 Per Annum
  • DBS Check: No
  • Location: Civic Offices, Guildhall Walk, Portsmouth PO1 2AL, Hampshire

Fixed Term Contract/Secondment for 12 months                           

37 hours per week

Vacancy is at Buckland Area Housing Office, but you must be willing to work from any area office if necessary    

 

Portsmouth City Council

At Portsmouth City Council we’re all about developing our staff, because we want to build a bigger and better city but we need the best employees to do so.

With a little over 207,000 residents and 7,000 businesses throughout this city, this unitary authority’s main goal is to ensure the best care and development of all those within the city. From customer service to Multi-million pound projects, our residents are at the heart of everything we do.

The Service

The housing service has 7 area housing offices across Portsmouth City and adjoining areas.  The offices are the face of the council in these areas and provide customers with a one-stop-shop offering housing services and access to a full range of other council services.

As a service we take pride in our work by valuing others, focusing on what’s important so that we make a real and positive difference.  Our values are outlined in our Ways of Working and our Guiding Principles, and if they reflect how you are and how you work, then this could be the role that meets your expectations.

What is the role?

You will be a member of a busy front-line team providing help and support to customers at the Housing Office by phone and in-person. The role includes:

  • Raising repairs to council properties and liaising with our service providers
  • Cashiering – taking payments for all PCC departments.
  • Helping tenants with their rent account queries and some housing management queries. 
  • Management of an area of garages and insurance accounts.
  • Understanding the purpose of each service offered by housing and using systems thinking principles when making decisions.
  • Helping customers access all housing services and other council departments.

Who is the person?

You need to:

  1. Have current customer service experience preferably through dealing with members of the public by telephone and in-person.
  2. Have good communication skills and the ability to deal with a wide variety of customers.  The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
  3. Be well organised, able to prioritise tasks and manage your own workload
  4. Able to work as part of a team to ensure a smooth delivery of the service and be flexible in being able to adapt to the needs of the team. 
  5. Be numerate and able to handle money accurately and have current cashiering experience.
  6. Have a positive attitude towards work and actively work with your colleagues to improve the service offered to customers
  7. Have experience using computers. Training will be given on the specific systems used in Housing.
  8. Have an awareness and understanding of the Data Protection Policy as you will be dealing with confidential information.
  9. Be able to work from any of the 7 area offices when required.

What you’ll get in return

As well as highly competitive pay you’ll receive all the benefits of working within a local authority organisation, which ranges from flexible working hours to a fantastic pension which allows you the opportunity to pay in more for that greater return. We wish to support all our staffs development throughout, if that’s progression planning or involvement within the on the job apprenticeship scheme we will work together to drive your career. For those with families we have child care benefits as well as discounts with local businesses which can be enjoyed by all.

Assessment & interview process: W/C 6th December 2021.

Apply Now

  • Employer: Portsmouth City Council
  • Reference: PCC/21/173191
  • Published: Thu 18/11/2021, 14:00 PM
  • Closing on: Thu 02/12/2021, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week, Fixed Term Contract/Secondment for 12 months
  • Salary: £20,159 - £21,841 Per Annum
  • DBS Check: No
  • Location: Civic Offices, Guildhall Walk, Portsmouth PO1 2AL, Hampshire

Vacancy Location