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This Vacancy has closed.

Specialist Support Officer

  • Employer: Mid Devon District Council
  • Reference: 2021118
  • Published: Tue 16/11/2021, 13:25 PM
  • Closing on: Wed 01/12/2021, 13:00 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £20,092 to £21,748
  • DBS Check: Yes
  • Location: Mid Devon, Devon

PERMANENT: 37 hours per week
SALARY: £20,092 to £21,748
LOCATION: Tiverton

Do you want you want to play a key part in delivering a public health and regulatory service? Our vision and core role is to protect and improve the health, safety and well-being of people living, working and visiting Mid Devon.

We have a full time post to deliver specialist support for the Community team. You will provide specialist support across private sector housing, environmental protection, anti-social behavior and community safety and emergency planning functions as well as any other support required by the community team.

This is a varied role responsible for core business and technical support to our front-line teams and as such you will be at the heart of what we do.

You will liaise with officers in dealing with customers and other agencies, allocate and triage service requests, and provide the full range of other business support as required. In doing so you will be a key point of contact for these function areas but also provide cover and support to a wide range of other areas with training and development opportunities.

An ability to priorities effectively and be able to manage data/information and support business processes with attention to detail is essential. You will need to hold (or be working towards) relevant qualifications e.g. Level 3 NVQ in Business Admin/Customer Services, and ideally have recent customer services experience in a similar role along with proven business support skills, ideally in a statutory or regulatory environment. You should be committed to delivering excellent services and maintaining effective relationships with other officers, members and other key stakeholders/partners drawing upon good communication and interpersonal skills. Ideally you will have a full driving license and your own transport.

You will also need the confidence to deal with sometimes challenging or difficult situations and to work effectively with other authorities and agencies. Computer literacy is essential and a working knowledge of IDOX Uniform, Integrator and Orchard Software, is desirable (though training can be provided). 

To find out more

For an informal discussion about the post, contact Tanya Wenham Operations Manager for Public Health and Housing Options twenham@middevon.gov.uk or Sarah Self Team Leader (Community) sself@middevon.gov.uk .

  • Employer: Mid Devon District Council
  • Reference: 2021118
  • Published: Tue 16/11/2021, 13:25 PM
  • Closing on: Wed 01/12/2021, 13:00 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £20,092 to £21,748
  • DBS Check: Yes
  • Location: Mid Devon, Devon

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