IT Support Consultant – Client Services / End User Computing
Hours of work: 36 hours per week
Location: Civic centre and other locations from time to time
We are a shared ICT service, supporting the local councils in Brent, Lewisham and Southwark, as well as the Local Government Association, Lewisham Homes and the Department for Housing and Pensions. We are located at the Brent Council’s Civic Centre, Wembley, with onsite teams at Laurence House in Catford and Tooley Street, near London Bridge, Southwark
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
About the Shared Technology Services
Shared Technology Services are looking for IT Support Consultants to support and maintain the existing ICT infrastructure for Shared Technology Services, covering all four areas of client support, datacentre, data network and messaging & collaboration support, but with additional specialisation in one of the areas.
For further information on specialisation, please see the full job description on our website, link below.
This role is for the Client Services Team who are our End User Computing Experts. Servicing over 10,000 public servants’ End User Devices. We are looking for Enterprise experience who will solve Enterprise wide problems like packaging, deploying and maintaining software using SCCM and MEM.
With a customer-focused attitude, the IT Support Consultants will take ownership of calls and resolve these within their SLAs related to End User Computing estate. They will work on a rota basis covering call triage, call resolution & escalation, on-site support across all shared service sites, project related work, and provide cover for colleagues in other teams as and when required.
The successful candidates will design and implement solutions to technical issues, meticulously documenting these to aid colleagues with similar tickets to resolve. The IT Support Consultants will need to provide out-of-hours cover occasionally.
Additional responsibilities for the PO4 role include management of suppliers & contracts and being a technical authority in a key system such Remote Access – Direct Access and Always-on-VPN; SCCM et. The PO4 role will then use this authority to influence the design of future IT services.
The ideal candidate will show commitment to resolving large-scale enterprise technical issues within End User Computing. The right person will flexible in their approach and have an ability to see the bigger picture by prioritising efficiently. Top of our in-tray for the right person will be able to:
- Migrate enterprise wide users to Windows 10 or its successors; as the project lead, image builder and application packager.
- Lead our migration to Microsoft Endpoint Manager having expertise is leading similar migration projects.
- Be the Principal project lead for our source and deployment of Always on VPN (we are currently Direct Access).
- Devise and write Group Policies for the EUC estate.
- Excellent at solving Enterprise wide problems like application issues on devices etc.
This role brings a varied range of other challenges so the IT Support Consultants will be willing to learn continuously.
The successful candidate will have good interpersonal and communication skills in discussing resolutions with users and their team. They should be willing to go the extra mile to take responsibility in ensuring a high level of service for our partners and other organisations we support.
To find out more please speak to our talent acquisition lead, Jo Cumper, on 0208 937 1142 or email email@example.com to set up a call.
Closing Date: 05 December 2021
Assessment & Interview Date: December 2021