The starting salary for this role is £16,185 per annum (£19,422 FTE), working 30 hours per week based at Ashford Library.
Library Assistants at Ashford library will be regularly scheduled to also work at Stanwell Library as a lone worker, occasionally supported by volunteers. They will also regularly support other libraries in the local area and travel to other locations to support the wider library network as required. The libraries at which this role will most often work will be Ashford, Chertsey, Egham, Shepperton, Staines, Stanwell, and Sunbury.
Surrey is one of the largest county councils in the UK and has over 50 libraries across the county. Our library teams deliver a range of services to all members of the public. Times have changed from when all that libraries offered was to lend books and access to a reference collection. Library Assistants help branches support a range of online reference resources, hold computer classes, Rhymetimes and Storytimes, and various other events such as Minecraft sessions and Code Clubs. We also offer a range of services including library services for the elderly or disabled.
We are looking for a friendly and enthusiastic person to help us promote and deliver a first class and transforming library service for the people of Surrey.
Educated to GCSE level or equivalent, you will have good computer skills, with the ability to support library customers with MS Office and other IT applications. Library Assistants also deliver children's activities including Rhymetimes and Storytimes, and support other library events, for example author talks and IT sessions for customers. In the absence of a senior member of staff they take responsibility for the day-to-day delivery of the service, and the building. They also support weekend staff, volunteers and volunteer activities.
We are looking for the following key skills from potential applicants:
- Knowledge of using Microsoft Office packages
- Ability to use initiative and work under pressure with accuracy
- A basic understanding of working in a library
- Ability to manage time and workload
- Positive working attitude towards training and development
To be shortlisted to interview for this position your application will clearly evidence:
- Experience of working within a customer service environment
- Confidence and resilience
- An ability to work effectively under pressure in a busy multi-tasking environment, independently as well as part of a team
- An interest in, and an enthusiasm for, books and reading, information delivery, and virtual services
- Flexibility towards work patterns
If you thrive on variety, have excellent customer care and communication skills and are willing to have a go at a wide range of tasks, you will find this an enjoyable and satisfying role.
This role operates on a two-week rota basis with an average of 30 hours per week. One week may have more hours than the other to fit in with operational requirements. An indicative timetable is:
Week 1: Mon Off; Tue 9-5; Wed 9-5; Thu 9-5; Fri 9-5; Sat Off.
Week 2: Mon Off; Tue 10-5; Wed 9.30-5; Thu 9.30-5; Fri 9-5; Sat 9-5.
This rota is subject to temporary or long-term revision, when required, to meet the needs of the library service, including occasionally covering until 7pm.
At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.
For more information please find the full job description below and refer to this before submitting your application. We also invite you to read our Life at Surrey handbook to see insights of the culture at Surrey and how as a valued employee, you can help shape our Council.Additional Information
The job advert closes at 23:59 on 27/11/2021.
Interviews will take place week commencing 06/12/2021.
For an informal discussion please contact Stephen Bentley by e-mail at firstname.lastname@example.org.
We look forward to receiving your application. Please click on the apply online button below to submit.
From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave (pro rata for part time staff), rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.
Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.