Do you want to be part of an experienced, successful and enthusiastic team?
Are you looking for a role with variety, where you can be relied on for your customer care, knowledge, attention to detail and expertise?
Do you have current or previous experience in working in a busy customer facing environment and providing essential administrative support to a team?
If so, we have an exciting opportunity to join our Housing Options team and help us meet the need of homeless people in Waverley.
This role combines front facing customer service with important back office administration duties.
The post holder will be the first point of contact for those customers approaching the Council in person as homeless and will also help the Housing Options team field initial homelessness enquiries by phone and email.
You will therefore need to understand the needs and challenges faced by homeless people and the challenge of meeting housing need in an area where affordable private rented accommodation and social housing is scarce.
You will find out the essential background information regarding customers’ circumstances, provide initial advice as to the Council’s statutory homelessness duties (training will be provided) and then sign post the customer to the relevant Officers to progress any further help and assistance where needed.
You will also help Officers arrange bookings for emergency accommodation and provide other important admin support to help the team. The role will be mainly office based, but we will need candidates to have the ability to effectively work from home, when required.
For an informal discussion about the role please contact:
Elizabeth Donaldson 014583 523452
There will be an exercise as part of the interview process.
We do not accept CVs without a completed application form. Strictly no agencies please.
Closing date for applications: 9am on Monday 29th November 2021
Interview date: during week commencing 6th December 2021
Please note we do not accept applications after the time given on the advert.
**To be eligible to apply for this opportunity you must be able to meet the Essential Job Description Criteria**