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Senior Highway Customer Officer

  • Employer: Surrey County Council
  • Reference: orbis/TP/3233/17830
  • Published: Thu 14/10/2021, 16:58 PM
  • Closing on: Sun 31/10/2021, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36.0 hours per week
  • Salary: £35,382 per annum
  • DBS Check: No
  • Location: Guildford

The starting salary for this role is £35,382 per annum based on a 36 hour working week.  

The Highways Operations & Infrastructure group in the Highways and Transport Service provide excellent customer service in order to meet the demands of over 80,000 customer queries per year. Based in the Technical Support & Communication Team, the Senior Highway Customer Officers will lead a team who are the local face of the service, acting as the focal information point for customer enquiries and licence applications. The role is interesting and varied.

This is an important role that will be both front facing and responsible for managing a team of Highway Customer Officers. The role of the team is varied with different challenges each day; enquires can range from flooding and safety defects to highway license applications. The postholder will be expected to make sure they and their team uphold excellent customer care standards and communicate directly with a range of stakeholders, including residents and elected Members.

Reporting to the Highways Customer Officer Team Leader, you will be part of a team which needs to be flexible and deal with issues as they arise over a wide geographical area. It is expected that the team will be the eyes and ears on the ground and support significant or emergency events.

We are looking for highly motivated individuals who can make a valuable contribution towards maintaining the highway network. You will require strong management, organisational, communication and customer service skills. Experience of managing difficult and sometimes challenging conversations with stakeholders, both face to face and electronically, will be vital to this role.

You will have achieved a good standard of Secondary Education and/or an equivalent level of experience in customer facing maintenance. To manage this key area of work, we are looking for someone who is confident working on their own or as part of a larger team.

To be shortlisted for interview your application and personal statement will clearly evidence:

  • A good standard of communication, presentation and IT skills
  • Knowledge of highway authority works, materials and assets
  • Experience of managing people and setting performance targets
  • Experience of providing excellent customer service
  • Ability to manage workloads and deal with conflicting priorities
  • Experience of working on the highway with regards to personal safety and that of road users.

Due to the nature of the role, a full driving licence is essential.

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.

For more information please find the full job description below and refer to this before submitting your application. We also invite you to read our Life at Surrey handbook to see insights of the culture at Surrey and how as a valued employee, you can help shape our Council.

Additional Information

The job advert closes at 23:59 on 31/10/2021 with interviews to follow. 

Contact Details

For more information on this position please review the Job Description attached to the bottom of this advert or for an informal discussion contact Gavin Smith or Mike Dawson via email at highways@surreycc.gov.uk or via telephone at 0300 200 1003. 

We look forward to receiving your application. Please click on the apply online button below to submit.

Benefits

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Our Commitment

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

Apply Now

  • Employer: Surrey County Council
  • Reference: orbis/TP/3233/17830
  • Published: Thu 14/10/2021, 16:58 PM
  • Closing on: Sun 31/10/2021, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36.0 hours per week
  • Salary: £35,382 per annum
  • DBS Check: No
  • Location: Guildford

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