Job Title: Customer Service Assistant
Salary Range: £18,198 - £18,933 per annum (pro rata for part-time)
Hours: 6.5 hours per week
Working as part of a team, you will deliver excellent customer service to library customers, ensuring all information services and resources are available to members of the public.
The successful candidate will be a friendly and confident person who is happy to work in a customer facing role. You will be competent using computer packages for logging and searching for information. You will be organised and comfortable in assisting customers to issue and return books and tidying shelves. You will be flexible to assist with ad hoc library activities as required.
Please ensure you are able to work the hours on the attached rota before applying.
For an informal discussion about the post, please contact Rahini Kandan-Goode, Customer Service Supervisor or Bernie Jones, Assistant Customer Service Supervisor on 01438 845608 (comnet 55608)
If you are interested in applying for this post, please apply through the link below. You will need to register with Talentpool as this post is being advertised externally.
Please note that due to Covid-19 we are currently holding interviews via Microsoft Teams. It is your responsibility to ensure you will have access to a reliable device that includes camera and microphone so that you can take part in the Microsoft Teams interview process.
Hertfordshire County Council have awarded the contract to deliver the Library Service to Libraries for Life, an independent organisation with charitable status. The proposed date for transition to Libraries for Life is still to be confirmed. At the point of transition all Hertfordshire County Council Libraries employees will be transferred to Libraries for Life under TUPE rules and regulations.
The terms and conditions include:
Excellent career development
Pension scheme with matched contributions up to 6%
Closing Date: 24.10.2021
Interview Date: 08.11.2021
Candidates who have applied within the last 6 months for this role need not apply
For an informal discussion and more information please contact: Rahini Kandan-Goode 01438 845608 / 55608
How to Apply
Please apply online via the link provided.