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This Vacancy has closed.

Customer Services Advisor (Level 3)

  • Employer: Guildford Borough Council
  • Reference: 3/21/168464
  • Published: Tue 12/10/2021, 11:01 AM
  • Closing on: Mon 25/10/2021, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £29,820 - £36,004 per annum
  • DBS Check: No
  • Location: Millmead House Offices, Millmead, Guildford GU2 4BB, Surrey

• Do you enjoy helping people?
• Are you able to work under pressure?
• Are you able to juggle multiple priorities simultaneously?
• Are you IT proficient?

If this sounds like you then this could be an exciting opportunity for you to join our Customer Service team. 

The postholder will supervise the Customer Services team, supporting the Customer Service Team Leaders with the escalation of service issues, team management and development responsibilities and deputising for the Team Leader in their absence.

We are looking for enthusiastic and committed team players to join us to deliver the highest standards of customer services to our internal and external customers.

Applicants will need to demonstrate previous customer service experience as well as excellent verbal communication skills and IT proficiency. We are seeking applicants with the ability to analyse information, plan, monitor and use their own initiative, and most importantly be customer focused at all times. Previous contact or call centre experience is desirable, preferably as a supervisor.

In return, we offer a generous annual leave entitlement, pension scheme, childcare vouchers and pleasant working environment near to the town centre.

A basic DBS check will be required for the successful candidate prior to appointment.

For an informal chat about the role, please contact Jane Brown (Customer Service Team Leader) or Ed Badger (Customer Services & Tourism Team Leader) on 01483 505050

Closing date for applications is Monday 25th October 2021

Telephone Interviews will be held on Wednesday 27th October 2021

Interview & Assessment will be held on Tuesday 2nd November 2021

Downloads

  • Information for candidates
  • Organisational Culture framework
  • Reference form for posts with DBS check (enhanced or regulated only)
  • Reference Form for posts with no DBS standard or enhanced check
  • Job profile
  • Employer: Guildford Borough Council
  • Reference: 3/21/168464
  • Published: Tue 12/10/2021, 11:01 AM
  • Closing on: Mon 25/10/2021, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £29,820 - £36,004 per annum
  • DBS Check: No
  • Location: Millmead House Offices, Millmead, Guildford GU2 4BB, Surrey

Vacancy Location