Here at West Sussex County Council (WSCC) we have an opportunity for a Data Management and Access Officer (DMAO). Working for us is all about making a positive difference to the people of West Sussex. There are two DMAOs in the Data Protection team, reporting to the Data Protection Manager. This is a key role in ensuring the council meets its statutory responsibilities in responding to requests relating to the General Data Protection Regulations (GDPR), handling a large volume of subject access requests involving Adults and Children's Social Care records. The role involves supporting other services in the council advising on data protection matters.
For more information on WSCC, please visit our website.
About The Job
Salary: £36,922 - £39,880 per annum
Working Pattern: Full-time (37 hours per week)
Location: County Hall, Chichester
This exciting opportunity has arisen in our small friendly Data Protection Team.
You will be required to manage, consider, analyse and redact social care records and personal information from other directorates for disclosure and sharing in line with GDPR and other relevant legislation. You will also be required to devise and implement policies and procedures to ensure that personal information is properly safeguarded at all times.
Experience and Skills
You need a detailed working knowledge of data protection law. You have excellent verbal and written communication skills, and the ability to influence the actions of others and to convey complex or contentious information in an accessible manner. You undertake work with a high level of accuracy and attention to detail. You will need the ability to work in a customer focussed way and to gain the trust and confidence of customers. You will need to be able to concentrate for prolonged periods and work under pressure to meet statutory timeframes.
You will also be able to demonstrate the following relevant skills and experience:
- Ability to operate a demanding customer service, managing the operations, contributing to procedural reviews and setting objectives.
- Ability to work in a customer-focussed way, providing a high-quality service with a high level of attention to detail, gaining the trust and confidence of customers.
- Ability to quickly assimilate information, consider the issues / risks / resource implications, diagnose, research, analyse and interpret varied and complex information to make effective and robust judgements which consider customer and business implications and make articulate recommendations.
- Excellent communication, especially verbal skills, with the ability to influence the actions of others and communicate information which may be complex and contentious, including the ability to gain agreement from other service areas and the customer by successful convincing them of the need to take a specific course of action.
- Ability to think laterally and to adapt to changing situations in a measured and flexible manner in order to adapt the advice and guidance provided to suit any change in circumstance, whether legislative, structural, partnership related etc.
- Ability to organise / prioritise work, coordinate a variety of tasks in a clear and logical way and meet agreed deadlines which minimise the disruption to the business.
Qualifications and/or experience:
- Degree or equivalent qualification, or relevant experience.
- Detailed knowledge of Data Protection Act 2018, UK GDPR, Freedom of Information Act 2000 and other relevant legislation and guidance which relates to the sharing of information.
- Experience of writing detailed reports, briefings and responses and of preparing lengthy records for disclosure within the statutory timeframe.
- Experience of providing advice and training to others, preferably on data protection and information sharing, including the safeguarding of personally identifiable information.
- Knowledge of IT software and the relevant legislation when handling, storing and using sensitive and confidential information.
- An understanding of, or background in, a social care field would be desirable.
Rewards and Benefits
In addition to 26 days annual leave and a generous pension scheme as an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.
For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our Rewards and Benefits page.
The reference number for this role is CRS00524.
For an informal conversation or for further information regarding the role you can contact the department directly at 033 022 27027 or for more general queries please contact Daisy Doyle (Senior Resourcing Advisor) at .
To apply, upload your CV and complete the application explaining the skills and experience you can bring to the role ensuring that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.