The Customer Services Applications Team plays an important role within the Council, processing high volumes of customer applications for a range of Council services. The services we currently cover include: HMO licensing, building control, planning, housing, land charges, taxi licencing, street naming and numbering, and right to buy.
As this is an entry-level role full training on the role-specific knowledge you need will be provided, so that you develop the skills you need to help build and shape the service we provide to Oxford City residents and users. The work is very diverse; from taking customer calls and payments, to using procedure notes and complex information systems to process applications to a high standard, and responding to a high volume of emails. Depending on what service areas you work in, you may also be reading and interpreting drawings, plans and maps, using an Excel spreadsheet to manage a caseload of client contacts, or checking customer documentation and inputting details into Council systems. It is a fast-paced role, where changes to the way we work need to be quickly implemented to reflect ever-changing legislation in these areas, and where an ability to quickly learn and retain information is a definite advantage. Your existing experience of providing excellent customer service will also be used every day, as you make contact with our customers via phone and email, and face-to-face once this option is available once again.
As you learn and develop within the role, your skills, performance and enthusiasm for the work will be recognised and rewarded: Our Career Grade scheme provides opportunities for future progression and to move up to a higher pay grade once you have completed probation and demonstrated high standards of performance.
If you have a good eye for detail, are open to learning new skills, and enjoy being part of a busy and pro-active team then we would like to hear from you.
Oxford City Council prides itself on delivering high quality, cost effective public services. Oxford is a world class city and the Council has high aspirations for its services and employees. We are a multi-award winning Council and in May 2017 we were re-accredited at Gold level for Champion IiP status. Our other awards include the Institute of Revenues Rating & Valuation (IRRV) ‘Excellence in Innovation (General)’ winners 2017, Oxfordshire Environment Partnership (OEP) ‘Best Food Waste Reduction and Collection System’, and several ‘Team of the Year’ national and regional awards across our Service Areas. This builds on our previous success in achieving ‘Council of the Year’ in 2015. We are accredited with the Customer Service Excellence Quality Mark which helps us to ensure that the customer is always placed at the heart of everything we do.
With over 700 staff dedicated to delivering the best service possible to our communities this is an exciting time to be working in Local Government. We focus on improving outcomes for local people and you might be surprised at the range and quality of the services we provide.
We offer a fantastic range of staff benefits that include generous holiday (from 28 days a year plus bank holidays), local government pension scheme, subsidised leisure membership, discounted travel and flexible working in many roles. We offer well-defined opportunities through our learning and development programme. We also have an employee wellbeing programme, an employee assistance programme and support via our dedicated occupational health service.
How to apply
More information is available on the role profile document. Please read this document to ensure that you meet our requirements. More information about working for the Council, our values and vision, is available on our web site.
Applications should be made via our online application system (no CVs please).
For further information and how to apply online, please visit www.oxford.gov.uk
If you are unable to access our website please call 01865 252848.
Note: For roles that require a DBS Certificate (Enhanced and or Barred List check), candidates are required to supply their complete work history. Please ensure you explain any gaps in your work history. Coronavirus information: It is intended to conduct interviews via a video conferencing platform such as Zoom or Jitsi; please contact us if this is not an option for you. For this role the successful applicant will be expected to do a combination of working in the Oxford office at St Aldates Chambers and from home. They should therefore ensure they have reliable and secure wifi access; a suitable workspace at home and are prepared to undertake distance learning and training.
20 October 2021
Late applications will not be processed
02 November 2021/ 03 November 2021
For an informal discussion about the post please contact Clare Britto on 01865 529844 or email email@example.com
We are an equal opportunity employer:
We value the diversity of our people and actively seek to have a workforce that represents the rich diversity of the community we support. We have policies in place to ensure that every applicant and employee can flourish and succeed. Currently we are underrepresented in some areas, and would particularly welcome applicants from ethnic minority and other underrepresented groups. All applicants will be given fair consideration for work and will not receive less favourable treatment on the grounds of any protected characteristic.
How to Apply
Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.