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Systems Support Officer

  • Employer: Wirral Metropolitan Borough Council
  • Reference: CF&E/21/167794
  • Published: Wed 06/10/2021, 15:15 PM
  • Closing on: Sun 17/10/2021, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 36.00 hours per week
  • Salary: £25,481 TO £28,672
  • DBS Check: No
  • Location: Agile, Merseyside

Band G

Wirral is home to vibrant, energetic and engaged communities, people who take real ownership of their local area and are passionate about making Wirral a better place. The council and its partners have pledged to #BeTheDifference.

We’ve got ambitious targets to meet by 2025. To achieve everything we have promised to our residents, we need people who are driven and ready to deliver the very best for our communities - #BeTheDifference.

An exciting opportunity has arisen for a System Support Officer within Children's Services.

In this role you will provide system support, helpdesk, training and system development, utilising the CAPITA One Education system and/or LiquidLogic.  Wirral are in the process of moving away from CAPITA One as we are replacing the system with the LiquidLogic Early Years and Education System (EYES) over the next 18 months.  The successful candidate will need to be able to support CAPITA One initially (training will be provided where necessary), in the knowledge that over time they will be required to learn and then support LiquidLogic EYES, as well as supporting our existing LiquidLogic systems.

This is a fast paced environment requiring strong systems awareness and a focus on team work and the needs of systems users. Good technical knowledge is essential and the ability to act quickly and flexibly. Excellent communication skills are required, ability to translate customers needs into system requirements, attention to detail and good organisational skills.  This role also requires excellent interpersonal skills and the ability to work as part of a team but also demonstrates initiative when working alone.

For more information, please contact Andrew Billington - andrewbillington@wirral.gov.uk

This position will initially, in line with current government guidance be based from home. In future, the Council will be moving to a hybrid of working arrangements for many of our roles with a combination of homeworking, office and site working as required.

Do you want to #BeTheDifference?

Click below and tell us why.

The successful applicant must have the ability to converse with members of the public and provide advice in accurate, spoken English

Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.

It is Council policy not to re-appoint any employee who has left under the terms of the Council’s Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances

Applications will be accepted until midnight on the closing date.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.

Applications can only be accepted through the Jobs page following registration.  Forms received via the post will not be processed.

All applicants invited to interview must evidence their right to work in the UK.  Details of required documents can be found by clicking the link at the bottom of the Jobs page.

The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.

Downloads

  • Role Descriptor
  • Our Values

How to Apply

Please apply online by clicking the link below

Apply Now

  • Employer: Wirral Metropolitan Borough Council
  • Reference: CF&E/21/167794
  • Published: Wed 06/10/2021, 15:15 PM
  • Closing on: Sun 17/10/2021, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 36.00 hours per week
  • Salary: £25,481 TO £28,672
  • DBS Check: No
  • Location: Agile, Merseyside

Vacancy Location