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This Vacancy has closed.

Income Recovery Case Officer

  • Employer: Folkestone & Hythe District Council
  • Reference: 123/21/167032
  • Published: Thu 30/09/2021, 13:50 PM
  • Closing on: Fri 15/10/2021, 12:00 PM
  • Working Pattern: Full Time
  • Hours: 37 hours
  • Salary: £23,278 - £26,222 (Grade D) Depending on qualifications and experience
  • DBS Check: Yes
  • Location: Civic Centre, Castle Hill Avenue, Folkestone, Kent CT20 2QY, Kent

Fixed Term until October 2022

Experience the extraordinary with a move to Folkestone & Hythe District Council.

Recognised by Best Companies as an outstanding organisation to work for, we have a real focus on staff engagement, health & wellbeing and development, and offer a benefits package that includes corporate membership and reward schemes, an Employee Assistance Programme and access to the Local Government Pension Scheme. While our modern offices are in the heart of Folkestone, with easy access to transport links, local shops, entertainment facilities and the seafront, we have a flexible working culture and support and encourage agile and home working where possible.

Working in a multi-skilled team focused on delivering core corporate services, you will primarily assist with maximising the income from rents, service charges and other monies by taking prompt and appropriate action to minimise arrears and non-payment. The role will involve contacting current and former council tenants to discuss rent arrears, taking relevant action such as setting up and monitoring payment arrangements, and taking recovery action where arrangements fail. 

 

You will need to have some experience of working in a customer focused administrative support role and the demonstrable ability to meet service performance targets. Specific experience in housing, debt and tenancy law would be advantageous, but if you’re a fast learner with excellent interpersonal, communication and negotiating skills and the ability to work effectively as part of a multi-disciplined team then we want to hear from you!


For an informal discussion please contact Emma Massetti (Case Management – Corporate Services Team Leader) on 01303 853731 or email emma.massetti@folkestone-hythe.gov.uk.

The closing date for receipt of completed applications is 12:00PM 15th October 2021

Interviews will take place 22nd October 2021

Downloads

  • Case officer - income recovery JDPS
  • Employer: Folkestone & Hythe District Council
  • Reference: 123/21/167032
  • Published: Thu 30/09/2021, 13:50 PM
  • Closing on: Fri 15/10/2021, 12:00 PM
  • Working Pattern: Full Time
  • Hours: 37 hours
  • Salary: £23,278 - £26,222 (Grade D) Depending on qualifications and experience
  • DBS Check: Yes
  • Location: Civic Centre, Castle Hill Avenue, Folkestone, Kent CT20 2QY, Kent

Vacancy Location