Experience the extraordinary with a move to Folkestone & Hythe District Council.
Recognised by Best Companies as an outstanding organisation to work for, we have a real focus on staff engagement, health & wellbeing and development, and offer a benefits package that includes corporate membership and reward schemes, an Employee Assistance Programme and access to the Local Government Pension Scheme. Based in the heart of Folkestone in our purpose built control centre, our modern offices are within easy access to transport links, local shops, entertainment facilities and the seafront.
The Council is seeking to recruit a member of staff to join its dedicated and professional Control Operator Team. The working environment is a busy 24 hour Control Centre, where the team monitor Lifeline Clients and deal with out of hour’s duty officer calls. We are there to provide support, advice and action an emergency response should the call demand it.
The service operates 24 hours a day, 7 days a week, 365 days a year. You will need to be flexible and work a range of shifts on a rota basis, including night shifts.
While previous Control Centre experience is not necessarily essential, you will certainly need to have some administrative and customer service experience, particularly over the telephone. Attention to detail is critical and you will have the ability to operate on your own initiative, taking a pro-active approach to problem solving and responsibility for resolving issues. But above all else you will possess excellent communication and interpersonal skills, and be as passionate about a customer oriented approach as we are.
For an informal discussion about this role please contact Dee Chambers on 01303 853193 or email Dee.Chambers@folkestone-hythe.gov.uk.
Appointment to this post is subject to receipt of satisfactory enhanced disclosure check from the Disclosure and Barring Service.
The closing date for receipt of all completed applications is 12:00PM 18th October 2021