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Deputy Team Manager - Business Support

  • Employer: Hertfordshire County Council
  • Reference: HCC17729
  • Published: Wed 15/09/2021, 11:16 AM
  • Closing on: Sun 03/10/2021, 11:16 AM
  • Working Pattern: Full Time
  • Hours: 37 hours
  • Salary: £35,745 - £39,880
  • DBS Check: No
  • Location: Hemel Hempstead , Hertfordshire

Job title: Deputy Team Manager – Business Support

Team: Herts Valleys Older People  & Sensory Services, Adult Care Services

Location: Apsley, Hemel Hempstead

Salary: £35,745 - £39,880

Contract: Permanent

Diversity: We are an inclusive employer and value a diverse workforce 

Job Duties:

We are looking to recruit a Deputy Team Manager for our Business Support team to deputise for the Business Support Manager and lead on aspects such as debt recovery and the administrative support functions for Older People in West Hertfordshire and Sensory Services. The Business Support Team provides support services to the front-line social work teams including debt recovery, complaint management, direct payments, safety improvement, system support, administrative support and budget management.

Reporting to the Business Support Manager, the successful candidate will manage a variety of staff members including those who investigate complex debt cases and who provide administrative support to the social care frontline operational teams. Critically, the role will also provide management capacity to workstreams delegated by the Business Support Manager including corporate and ACS wide projects and initiatives.

Applicants must be able to demonstrate proven experience in managing staff, the ability to develop excellent working relationships with management and colleagues at all levels and have a positive, enthusiastic and inclusive approach to their work. They will need to ensure high quality support is provided to all teams, workloads are managed, and new ways of working are implemented successfully.  Applicants will need experience in a management role.

This is a fantastic opportunity for an experienced manager, supervisor or senior administrator, looking for the next step in their career, who has a genuine passion for managing a team to deliver an excellent service and who has the vision to develop new working methods. Although based at Farnham House we have a flexible, smart-working approach and the successful candidate will be provided with a laptop and smart phone to work at home.

Please complete a supporting statement in line with the person specification on the attached Job Outline. APPLICATIONS THAT DO NOT COMPLETE THE SUPPORTING STATEMENT AS REQUESTED WILL NOT BE CONSIDERED.

Closing Date: Sunday 3rd October 2021   

Interview Date: 18th and 19th October 2021

For an informal discussion and more information please contact:  Stan Williamson at stan.williamson@hertfordshire.gov.uk


Application Information


Benefits of working for HCC: 

  • Flexible Working Arrangements (depending on the role)
  • Excellent Career Development
  • Salary Exchange for Additional Benefits
  • Excellent Pension Scheme with Employer Contributions
  • Shopping Discounts
  • Support Groups & Wellbeing Schemes

How to Apply: Please follow the 'Apply for Job' button at the bottom of the screen. As part of the application you will be required to upload your most recent CV ensuring gaps in employment have been addressed and includes your current, or most recent, employer. You are also asked to provide a supporting statement which is your opportunity to evidence how your skills, knowledge and experience match what we are looking for based on the Person Specification area of the attached Job Outline. If you do not supply a supporting statement, your application will be rejected.

Important Note re Interviews: Where we are able to, and in accordance with current COVID-19 Government guidelines in regard to social distancing, all interviews will be held virtually via Microsoft Teams. Full details on how this will work will be sent to you, should you be shortlisted for an interview.

Safeguarding: Safeguarding children and adults is of utmost importance to Hertfordshire County Council. The Council requires employees to abide by legislation and best practice to enable Hertfordshire to achieve this. This role has been identified as requiring a Disclosure & Barring Service (DBS) check. For more information Click Here

Non Hard to Fill Roles
Overseas Applications: We will accept applications from all applicants who already have an established right to work in the UK. Unfortunately, we are unable to provide sponsorships for this post

Additional Information 

English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.

Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Why Hertfordshire: Watch our ‘Why Hertfordshire’ video. Our staff use their own words to tell their story and share their experiences of what it is like working here. Take your next step in your career.

Hertfordshire County Council is currently undertaking a review of its pay structure and terms and conditions. The council is undertaking this review as part of its commitment to continuing to be an employer of choice, by ensuring that its pay and terms and conditions are relevant to future working practices. You can read more about this on our website


  • Job Outline

How to Apply

Please apply online via the link provided.

Apply Now

  • Employer: Hertfordshire County Council
  • Reference: HCC17729
  • Published: Wed 15/09/2021, 11:16 AM
  • Closing on: Sun 03/10/2021, 11:16 AM
  • Working Pattern: Full Time
  • Hours: 37 hours
  • Salary: £35,745 - £39,880
  • DBS Check: No
  • Location: Hemel Hempstead , Hertfordshire

Vacancy Location