Huntingdonshire District Council (HDC) is passionate about providing high quality services to our communities, residents and businesses and this means we need to employ and retain the most talented and dedicated people. Situated within the heart of the Cambridge-Peterborough Growth Area, Huntingdonshire is a beautiful district that boasts thriving market towns and many attractive villages, each with its own identity. We are an innovative and forward-thinking Local Authority whose residents are at the heart of our decision making.
Are you passionate about Customer Service? Looking for a new challenge? We have three full time positions available within our Customer Service team based at Pathfinder House, Huntingdon. Our core working hours are Monday - Thursday 8:45am - 5:00pm and Friday 8:45am - 4:30pm. The position will be on a fixed term 12-month contract. Our aim is to provide the people of Huntingdonshire with the high-quality customer service they deserve.
We are the first point of contact for the public accessing the council services via phone, email, social media and face to face. The main access channel is the telephone therefore the roles are predominantly call centre based.
We are looking for highly motivated people with a positive and enthusiastic attitude to customer service to join our busy and supportive team. You will be familiar with working in a customer service environment and have excellent customer service skills, along with a good knowledge of IT systems including Microsoft packages and the Internet. You must be able to assimilate a wide variety of information. You will be provided with a comprehensive training programme, along with ongoing coaching and development from your Team Leader.
For you, it’s a fantastic opportunity to use your great customer service skills in a worthwhile way.
We want to employ staff who embody our icare values (Inspiring, Collaborative, Accountable, Respectful, Enterprising) all of which support our ultimate purpose of putting our customers first.
TO APPLY A full job description along with details of how to apply can be downloaded from our website at https://www.huntingdonshire.gov.uk/jobs/current-vacancies/
Should you have any additional questions regarding submitting an application, please contact our Recruitment Business Partner firstname.lastname@example.org
Closing date for completed applications is Tuesday 28th September and interviews will be held wc 4th October.
Please note that the official closing date is as above and will be the correct date. Some third party websites may have different dates so please always refer to the HDC website for the official closing date to ensure you do not miss out on applying.
The Customer Service team are currently working in Pathfinder House in Huntingdon. Should there be a need to work remotely in the future we will remain flexible to best support the needs of the service. Candidates should be within commutable distance of our offices in Huntingdon, Cambridgeshire.
At HDC we seek to employ candidates from a range of backgrounds in order to bring diversity of thought and make our organisation more innovative. We are seeking candidates who are looking for their next fixed term opportunity on a full time, part time or condensed hours basis. We are a supportive employer enabling our staff to work in an environment that produces high standards of work in an employee led environment. We also offer a highly competitive Local Government Pension Scheme and provide an array of services, networks and training to support your health and wellbeing as well as generous holiday entitlement dependent upon length of service.
Equality, diversity and inclusion is at the heart of our recruitment and along with our values we are committed to creating an inclusive working environment, where diversity is valued; there is equality of opportunity and all areas of the community we serve are represented. We therefore welcome applications from all sections of the community and we offer a range of benefits to encourage a work life balance.
How to Apply
Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.