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Business Support Team Manager

  • Employer: Achieving for Children
  • Reference: AfC1/21/164862
  • Published: Tue 14/09/2021, 13:25 PM
  • Closing on: Sun 26/09/2021, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: £35,751 - £38,883
  • DBS Check: Yes
  • Location: Achieving for Children, Berkshire

Job Information

Achieving for Children is a Community Interest Company that has a public sector ethos, combined with the freedom to innovate enabling us to do things differently. As a not-for-profit social enterprise owned by three local authorities (Windsor & Maidenhead, Kingston and Richmond), we offer the freedoms of a social enterprise with the employment benefits of local government. To find out more about us click here.


We are responsible for the entire range of children’s education, health and social care services in all three boroughs. We use a Signs of Safety practice model and approach which ensures the voice of the child is at the heart of everything we do. There’s never been a better time to join AfC, we are growing our workforce, implementing new flexible working arrangements and have increased our virtual wellbeing offer.


We now have the following job opportunity available and we would be delighted to receive your application to continue our story.


If you have the skills that will enable us to continue to enhance our practice and improve outcomes for children further, we want to hear from you. We are looking for bright, enthusiastic people who have the passion and the drive to make a positive difference to children’s lives. By recognising and championing strengths we know we can make a real difference. It’s a genuine team effort in AfC. That’s why we want talented people, like you, to join us and help create a brighter future for children and families.


About the role

We are currently looking for two experienced Business Support Team Managers to join our teams at our Guildhall Offices in Kingston.


These are two dynamic roles, the first role is managing our Special Educational Needs and Disabilities Business Support Team, which provides administrative support in processing Education Health Care Plans for our Special Educational Needs and Disabilities Service.


The second position is managing our Education Business Support Team, which provides support to our Education Partnership, School Improvement and Pupil Support teams. Please state in your application which position you would like to be considered for.


The post holders will ensure the efficient and effective delivery of Business Support Services, ensuring that the service area's business support needs are met on time and to agreed standards.


Working closely with the Head of Business Support & Digital Transformation, your role will be to lead and manage a team of officers and be responsible for providing an efficient, effective and flexible business support service. The team will be required to deliver a full administrative service including servicing high-level complex meetings, diary management, excellent customer service, upkeep of records both manually and on relevant IT systems, deal with enquiries, invoices and all the other day-to-day administration and support tasks. You will be required to ensure regular engagement is maintained with the relevant service areas.


About you

You will be a strong leader, with excellent management skills and organisational abilities. The post holder will need to deal with a range of Senior Officers to negotiate workloads and ensure that business staff perform to agreed standards whilst embracing a matrix management culture and a digital way of working. Timescales are crucial within the service and so management of own workload is also essential.


To be Business Support Team Manager for AfC, you will be passionate about making a positive difference to the lives of children and young people as well as demonstrating the following points:


Experience of working in Children’s Service environment.

Strong experience of working in a management capacity providing administrative support.

Strong experience of leading a team of staff providing support services.

Experience of process changes and implementing efficiencies.

Experiencing of supporting and leading organisational projects.

About our benefits

We are focused on creating a positive supportive environment, where you will have access to a really wide range of resources, as well as a competitive salary and all the perks to work remotely. In AfC you will also have access to:


A strong welcome and induction

Laptop, phone and systems so you can work remotely

Local Government salary and pension scheme (LGPS or Teachers Pension)

Really good holiday package (up to 34 days per year!)

Flexible working options - helping to keep a good work life balance

A comprehensive Employee Assistance Programme, offering support for the whole family

A range of staff benefits and discounts managed via your own app

Positive and supportive working environments

A fantastic learning and development offer

A career pathway supporting you with next step career opportunities

To find out about all of the breadth of benefits of working for Achieving for Children click here.


Important Information

Start dates: Achieving for Children have fixed start dates, candidates are advised to prepare for this should a job offer be accepted to ensure eligible continuous service is not affected.


Right to work: The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance.


Equality: We particularly welcome applications from sections of the community who are currently underrepresented within our teams. Achieving for Children are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions and can improve the way we deliver services. We are proud to be a Disability Confident employer.


Safeguarding: We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).


We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.


  • Disclosure of Criminal Background Form
  • Guidance Notes

Apply Now

  • Employer: Achieving for Children
  • Reference: AfC1/21/164862
  • Published: Tue 14/09/2021, 13:25 PM
  • Closing on: Sun 26/09/2021, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: £35,751 - £38,883
  • DBS Check: Yes
  • Location: Achieving for Children, Berkshire

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