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Customer Service Manager (Jacobs)

  • Employer: East Sussex County Council
  • Reference: orbis/TP/49421/17157
  • Published: Mon 13/09/2021, 0:00 AM
  • Closing on: Fri 24/09/2021, 0:00 AM
  • Working Pattern: Full Time
  • Hours: 37
  • Salary: TBC - negotiable
  • DBS Check: No
  • Location: BN8 5NP

Job introduction

Salary: Negotiable
Contract type: Permanent 
Working pattern: Full-time

Closing date: Friday 24 September 2021

How to apply: Please apply via the following link -  https://www.eastsussexhighways.com/careers

Who to contact if you have a query: Clair Eastes, 07968600020

 

About the role

We are looking for someone with excellent communication skills, proven customer service experience and the ability to form strong, trusted relationships with stakeholders. If you are a hard working, flexible individual who enjoys working as part of a committed team, we look forward to hearing from you.

In 2016, East Sussex County Council awarded a 7 year Highways Infrastructure Services Contract to maintain and improve our highway network. Costain & Jacobs formed a Joint Venture to deliver the end to end Highways Service. The service covers management of stakeholder and maintenance of all aspects of the Highway, including street lighting, traffic and signals, drainage, carriageways, footways, bridges and structures. The customer is at the heart of everything we do and we consistently strive to deliver a great customer experience.

In this interesting and diverse role at the heart of East Sussex Highways and local government you’ll work closely with all teams across the highway services. You will be the first point of contact for key stakeholders (Council Members, Parish and Town councils and Client colleagues) and will provide professional responses via the phone, email and letter. You will build strong, long-lasting relationships with key stakeholders and take ownership of their queries from start to end.

For an informal discussion, please contact Clair Eastes on 07968600020 or clair.eastes@jacobs.com

Additional information

Your starting salary will be pro rata if the above position is part-time or term-time only.

Apply Now

  • Employer: East Sussex County Council
  • Reference: orbis/TP/49421/17157
  • Published: Mon 13/09/2021, 0:00 AM
  • Closing on: Fri 24/09/2021, 0:00 AM
  • Working Pattern: Full Time
  • Hours: 37
  • Salary: TBC - negotiable
  • DBS Check: No
  • Location: BN8 5NP