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Specialist Business Support Officer

  • Employer: Wirral Metropolitan Borough Council
  • Reference: CF&E/21/164269
  • Published: Thu 09/09/2021, 14:30 PM
  • Closing on: Sun 26/09/2021, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 36.00 hours per week
  • Salary: £20,493 to £21,748
  • DBS Check: No
  • Location: Agile, Merseyside

Band E

Wirral is home to vibrant, energetic and engaged communities, people who take real ownership of their local area and are passionate about making Wirral a better place. The council and its partners have pledged to #BeTheDifference.

We’ve got ambitious targets to meet by 2025. To achieve everything we have promised to our residents, we need people who are driven and ready to deliver the very best for our communities - #BeTheDifference.

This is a temporary position for 12 months.

In this role you will work collectively with colleagues across Children's Services to ensure Children's Services is making Wirral great for children, young people and their families and to promote an ethos of a high level of customer service to all key stakeholders, partners and clients.

Provide efficient administrative support and be responsible for, in accordance with corporate policies, administrations of financial reporting, collation of information, communications and auditing procedures in support of the delivery of statutory requirements across the service.

You will ensure we have delivery of comprehensive administration support across the service, ensuring deadlines are met and tasks are completed to a high standard, inclusive of minute taking.  You will deliver minute taking of meetings, in addition, to sending invites, preparing and inputting into agendas and associated papers, booking and setting up relevant rooms, circulating minutes and progressing follow up actions. Ensuring that all minutes of meetings are completed and distributed in line with relevant policies and procedures. 

You will be responsible for developing and updating electronic and paper systems for filing of stored data and take a lead role in date data capture and reporting.  You will provide informal, on the job, training, professional support and guidance to administrative staff across the service.  You will have experience in assisting in the development of the administration staff key skills and abilities through sharing expertise and knowledge with others.

You will provide support in maintaining accurate financial records to aid service and oversee procurement operations and be responsible for compliance of auditing procedures, reporting any financial inaccuracies.

Desirable attributes are Advanced qualifications, for example IT, databases and software. NVQ Level 2/3 Business Administration / Customer Care or equivalent training/qualification in administration, finance and budget management.

You will need to have been educated to GCSE level or equivalent and possess excellent numeracy and literacy skills.  Knowledge of data protection, working with sensitive data and information sharing protocols is vital to this role.

You will need a good track record of IT and communications skills (including keyboard skills) and be competent in relevant Microsoft packages.  The ability to converse effectively orally and in writing with colleagues, agencies and members of the public and provide clear advice is very important to this role.  Good time management and the ability to prioritise workload to meet the demands of the service with the ability to work independently is crucial to this role.

Experience is required with procurement processes, working with a range of databases and information systems, diary management experience and the ability to meet deadlines and work flexibily and under pressure.  Ability to resolve issues proactively and you will need to possess the ability to deal with listening to and taking down details about complex and sometimes distressing/abusive situations relating to the safeguarding of children whilst remaining professional in approach.

Above all you will be looking to improve the way we engage with our employees/residents/customers to ensure they are at the heart of everything we do.

This position will initially, in line with current government guidance be based from home. In future, the Council will be moving to a hybrid of working arrangements for many of our roles with a combination of homeworking, office and site working as required.

Do you want to #BeTheDifference?

Click below and tell us why.

The successful applicant must have the ability to converse with members of the public and provide advice in accurate, spoken English

This post is subject to Enhanced Level DBS check.

Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.

It is Council policy not to re-appoint any employee who has left under the terms of the Council’s Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances

Applications will be accepted until midnight on the closing date.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.

Applications can only be accepted through the Jobs page following registration.  Forms received via the post will not be processed.

All applicants invited to interview must evidence their right to work in the UK.  Details of required documents can be found by clicking the link at the bottom of the Jobs page.

The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.

Downloads

  • Role Descriptor
  • Our Values

How to Apply

Please apply online by clicking the link below

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  • Employer: Wirral Metropolitan Borough Council
  • Reference: CF&E/21/164269
  • Published: Thu 09/09/2021, 14:30 PM
  • Closing on: Sun 26/09/2021, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 36.00 hours per week
  • Salary: £20,493 to £21,748
  • DBS Check: No
  • Location: Agile, Merseyside

Vacancy Location