As a forward thinking local authority, we want every interaction with residents and customers to be the very best experience we can make it, and this is about what all of us do every day. Our employees inspire each other to be the best through their ingenuity and desire to serve our communities well.
To help improve our customer experiences further, we are looking for a proactive and service focused Customer Delivery Officer to join our busy and fast paced Customer Delivery Team. The team deal with resident and customer cases and enquiries via phone predominantly but also by email, web chat and face to face – across a range of services from Waste, Highways, Planning, Council Tax, Land Charges, School Admissions and Registrars. Our aim is to resolve as many queries as possible at first point of contact, provide additional support if required and signpost to relevant information. The team also take ownership for cases that are more complex and cannot be resolved at first point, working alongside strict deadlines and legislation to achieve successful outcomes.
The successful candidate will be able to demonstrate:-
- The ability to listen and extract and assess important information.
- Customer service ethos, striving to continually improve
- A can do attitude; trustworthy, dependable and delivers on what is promised
- A desire to improve their skills, knowledge and experience.
- Working with colleagues in a polite and respectful manner.
- Knowledge and experience of data-inputting (desired).
So, if you are a customer focused professional who is a proven clear thinker and well-organised with excellent communication and IT skills, we would like to hear from you.
Closing date: 11pm, 19th September 2021.
Should you wish to have an informal discussion about the role, please contact Vicky Hubbard on 07968720114.
Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment.
Wokingham is an equal opportunities employer.