Centrally located in the Thames Gateway, Gravesham Borough Council provides a range of services to over 106,000 people and 4,000 businesses.
The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England.
Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.
Gravesham Borough Council is committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves.
An exciting opportunity has arisen to be part of a busy homeless team. The applicant should have expert knowledge of the local authority’s role in homelessness and the allocation of social housing, including tenancy law, eligibility for housing assistance, homeless legislation, mutual exchange and different types of tenure.
This role will provide essential homeless advice and guidance to households that are homeless or in threat of homelessness in accordance with the council’s statutory duties under Part VII of the Housing Act 1996 (as amended).
To pick up cases when homeless and offer a 56 day relief duty
Provide a personal housing plan for customers and provide meaningful support for 56 day with the aim to secure accommodation for up to 6 months.
To be responsible for placement ensuring the length of stay is kept to a minimum.
To respond to telephone calls and correspondence within the Council`s specified target timescales.
Working in partnership with internal business partners and other external agencies contribute to the achievement of Council’s overall performance objectives, community development, sustainability and development.
Level 3 Certificate and/or Level 4 diploma in Housing Studies or equivalent
Experience in making decisions in accordance with Part 7 of the Housing Act 1996.
Experience of dealing with difficult customers and conflict management.
Experience of working within a busy environment.
Any other qualifications that could be used in this area of Housing
In return we offer you:
A generous holiday entitlement, plus paid bank holidays.
In-house and external training including non-qualification, Continued Personal Development (CPD), NVQ and other qualification training.
Employee Assistance Programme
The Employee Assistance Programme (EAP) is a free and confidential support service, offering you unlimited access to advice and information as well as coaching and counselling where appropriate.
Available 24 hours a day, 365 days a year, the service is there to help you manage all of life's events and support you through the challenges. Their expert advisers are there to help,
whenever you need them. Support on the telephone, online and face to face.
A very secure pension scheme which both you and we pay into. More information can be found on the Local Government Pension Scheme website.
An on-site Occupational Health Advisor. We have an occupational health service provided by East Kent Hospitals University Foundation NHS Trust. The service is delivered by a team of health professionals who specialise in occupational medicine and deal with the relationship between your work and your health. Occupational Health also works with us to resolve any issues in the workplace and also to ensure that well-being at work is maintained.
If you would like to have an informal discussion with the recruiting manager email Vicky May on Victoria.firstname.lastname@example.org
Applicants must be able to demonstrate all essential requirements as listed in the job profile
Equal Opportunities Commitment Statement
Gravesham Borough Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age
Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.
We reserve the right to close this vacancy at any time prior to the closing date.
How to Apply
Please be advised that we only accept online applications submitted through JobsGoPublic ATS
If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.
All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.