Centrally located in the Thames Gateway, Gravesham Borough Council provides a range of services to over 106,000 people and 4,000 businesses.
The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England.
Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.
Gravesham Borough Council is committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves.
An exciting opportunity has arisen to provide a generic front line customer support service dealing with customers in a responsive, sensitive and professional manner ensuring that the best possible service is provided at all times. Assess and Verify new housing/transfer applications to ensure they are in line with Graveshams Allocations Scheme, maintain the housing register and advertise and shortlist all social homes.
To fully assess all new housing applications and provide a written decision in a timely manner to customers.
To respond to telephone calls and correspondence within the Council`s specified target timescales.
Working in partnership with internal and other external agencies contribute to the achievement of Council’s overall performance objectives, community development, sustainability and development.
4 GCSE’s at grade C or above, including Maths and English, or equivalent qualifications
Experience of working with the public
Ability to work in a busy environment and prioritise effectively.
Experience of carrying out administrative duties
Good working knowledge of IT packages Eg: word and excel
Housing, Business Administration or Customer Service qualification
Experience within a housing related field
In return we offer you:
A generous holiday entitlement, plus paid bank holidays.
In-house and external training including non-qualification, Continued Personal Development (CPD), NVQ and other qualification training.
Employee Assistance Programme
The Employee Assistance Programme (EAP) is a free and confidential support service, offering you unlimited access to advice and information as well as coaching and counselling where appropriate.
Available 24 hours a day, 365 days a year, the service is there to help you manage all of life's events and support you through the challenges. Their expert advisers are there to help,
whenever you need them. Support on the telephone, online and face to face.
A very secure pension scheme which both you and we pay into. More information can be found on the Local Government Pension Scheme website.
An on-site Occupational Health Advisor. We have an occupational health service provided by East Kent Hospitals University Foundation NHS Trust. The service is delivered by a team of health professionals who specialise in occupational medicine and deal with the relationship between your work and your health. Occupational Health also works with us to resolve any issues in the workplace and also to ensure that well-being at work is maintained.
If you would like to have an informal discussion with the recruiting manager email Vicky May on Victoria.firstname.lastname@example.org
Applicants must be able to demonstrate all essential requirements as listed in the job profile
Equal Opportunities Commitment Statement
Gravesham Borough Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age
Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.
We reserve the right to close this vacancy at any time prior to the closing date.