About the Post:
Families Information Service is looking for a Family Involvement and Information Officer to provide information to families with children.
You will act as first point of contact for our customers resolving enquiries by phone, email, social media and face to face in line with agreed standards and procedures.
The post also involves sourcing information, writing content for and updating the Barnsley Family Service Directory and service facebook pages, ensuring that information and advice given is factually correct through utilizing a range of information sources and systems.
A key aspect of the role includes maintaining and promoting the Barnsley Family Service Directory including word processing, data input as well as liaising and collaborating with internal and external stakeholders including managers, employees, members of the public, ensuring information and communication links are maintained.
Supporting families to apply for government initiatives to help with childcare costs is also a significant part of the role.
What you’ll need
Level 3 qualification (e.g. Advice and Guidance, Customer Services) OR Level3 in a relevant discipline and substantial customer service experience.
Experience in maintaining databases and proven experience of working with highly confidential and sensitive information.