This role is open to remote working meaning you aren't required in the office 5 days a week. We're less about you driving to work and more about us collectively driving down our carbon footprint. We care about how you work rather than where you work; the people rather than the postcode. In support of our people and our greener futures strategies, we'd welcome a conversation with the successful candidate on what remote working may look like for you.
The starting salary for this position is £40,227 per annum based on a 36 hour working week.
This role is initially offered on a fixed term basis until 31st March 2022 but with the possibility to extend beyond this date. Due to the national situation, we are currently working from home, however the office base for this role is Woodhatch Place in Reigate.
Surrey County Council (SCC) is transitioning to an agile way of working. As part of this transition we will be utilising Microsoft Teams as our primary unified communication and collaboration platform, as well as extending the use of the Office 365 suite of applications.
We are looking for an experienced and outgoing trainer to support the rollout of the new technology and ways of working. The ideal candidate will have previous experience of dealing with customers and problem solving and show a willingness to train and enable users of all skill levels.
To be successful in this role you will need to have excellent IT skills and training experience, especially of Microsoft Teams and the Office 365 suite of applications.
The main duties and responsibilities of this role will include:
Creation of training materials:
- Creating training scripts, webinars, videos and related content
- Publishing the training material on the SCC intranet
Delivery of training:
- One to one training
- Classroom sessions
- Remote support over MS Teams and via webinars
- Floor-walking as needs arise
- Collecting feedback on delivered training and adapting material as required
- Resolving and providing resolution for straightforward user queries and problems
- As required, escalating to specialist second line support team in the call logging system
- Receiving calls from end users, handling queries and issues in person
- Sign-posting to online training material and facilitating the peer to peer support community
- Populating online Frequently Asked Questions
To be shortlisted for interview for this position your CV and personal statement will need to evidence the following:
- Excellent communication skills, both written and verbal
- Experience in creating training materials
- Confident in training a wide range of individuals and small groups of customers, with varying IT skills
- Good working knowledge of Microsoft Teams, MS Office 365 and Windows 10
- Willing and enthusiastic attitude with a focus on supporting customers and delivering great service
- Experience in working in a busy work environment with multiple concurrent demands
At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.
For more information please find the full job description below and refer to this before submitting your application. We also invite you to read our Life at Surrey handbook to see insights of the culture at Surrey and how as a valued employee, you can help shape our Council.Additional Information
The job advert closes at 23:59 on 15th September 2021 with interviews to follow. Interviews will take place virtually
For an informal discussion please contact Paul Monney by e-mail at email@example.com. We look forward to receiving your application.
From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years’ service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.
Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.