We are seeking an Apprentice to work in our Housing Team. The Housing Team gives advice and assistance to people who are homeless or who are threatened with homelessness. With support from the team, you will be working closely with homeless people, helping them to be safe and happy in the temporary accommodation.
The role will involve providing hands-on support to the Housing Team, particularly around the temporary accommodation that is provided to homeless people.
Temporary accommodation is a flat or room provided by the council to a homeless person or family, for a short time while the Housing Team helps them move onto a more secure home. It is sometimes called emergency housing.
You will be helping vulnerable people and sometimes families with children. The job will be different every day, it will be challenging and varied. One day you might be arranging an electrician to fix a lightbulb and the next day you might be telling someone about the rules regarding things such as not being allowed to have parties in their room. This means that it is a varied role and never boring!
You won’t be left on your own and you won’t ever be put in a risky situation, as you will always have support from the Housing Team who will be there to help you out. You will however, be responsible for thinking on your feet and coming up with practical solutions to everyday problems!
You will be working with people from all different walks of life; this can be from the very elderly, who are unable to go home because they cannot manage the stairs, to a young person who has left foster care. You will need to communicate with all sorts of people, including those who don’t speak English very well or who cannot read and write as well as those from different backgrounds such as the Gypsy and Traveller communities.
You will be fully supported by your Housing Team colleagues to develop your skills in communication, working with vulnerable people, learning about different housing problems and how to deal with them. You will build your confidence to work independently and communicate effectively.
Your day to day responsibilities will include:
- Helping people move into their temporary accommodation, ensuring they sign their tenancy agreement and helping them complete forms for things like Housing Benefit and Council Tax.
- Being the first point of call if someone has a problem in their temporary accommodation, for example if something is faulty, then it will be your job to arrange a plumber or an electrician.
- Providing practical support to people in the accommodation by helping them if they are struggling. (it can be a difficult time for people because they are homeless and vulnerable). For example helping them to book doctors’ appointments or arranging a food parcel.
- Signing people out of their temporary property at the end of their stay, this includes checking that everything is in order and completing forms with them.
- Informing people about their rights and responsibilities in temporary accommodation.
- Working with the Housing Team to help people complete the paperwork required to enable them move into a more permanent home in the future.
- Being a friendly face for people in a difficult situation. Everyone needs to see a friendly face sometimes.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
- Off-the-job training provided
- 26 Days plus bank holidays and 1 additional day at Christmas
- Employee Flexible working hours
- Employee Assistance Programme
- Reduced Leisure Membership fees for Council Owned facilities
- Internal Learning and development opportunities
- Career development and progression opportunities
- Entitled to join the Local Government Pension scheme
- A dedicated mentor in the Housing Team
For further information please click the apply button below.