Fixed term for: Two Years
Interview date: 5th and 6th October
For an informal discussion, please contact:
About the role
We are looking for a flexible professional with good database knowledge who will be given the opportunity to expand their IT development and training skills, in order to provide support for a Corporate Debt management system (previously BHCC used Attila, currently Lateral). We also require that you have a strong commitment to providing excellent customer support for several frontline employees within different service areas.
This role will be responsible for the following:
- Support the configuration of the system and assist in the diagnosis of system errors and problems
- Deliver classroom training, one-to-one support and develop bespoke training courses
- Work with key business leads to develop assessment tools that support social care requirements
- Support the testing of upgrades, changes and modifications to the system
- Liaise with senior colleagues, other IT & Digital support teams and suppliers
- Create user and system level documentation as appropriate to the needs of the system
- Resolve incidents and support requests
***Important Information to Candidates***
As part of the application process we require you to answer some questions to support your application called 'Branching Questions'. These questions form part of the online application process, accessed via the 'Apply' button. We highly recommend you read the ‘Maximise your Chances’ below before you apply for this job.
Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.
Work Permits: We may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Visas and Immigration (UKVI) Points-based Immigration System. Please see Gov.uk for more information on the Skilled Worker Visa.
Please see the Orbis Partnership webpage for further details on Orbis.
Please note that this post is subject to a Basic Disclosure Criminal Records Check.
We welcome applications from all sections of the community but particularly encourage applicants from a BME or White Other background as well as those who identify as, LGB, male or trans as these groups are currently under-represented in our Directorate workforce.