Customer Service Advisor
Reference No: RES207
Scale 2 (scp 3-4) £18,562 to £18,933 per annum
37 Hours Per Week
You will be the first point of contact for all customers calling or visiting the Council offices. Working within a small team in our Customer Services Section, you will enable all customers to communicate with the Council and access services and information, providing assistance and advice on a wide range of services and functions. You will also be asked to provide cover in the Cash Office, and cash handling experience is desirable.
You must be able to resolve customer issues on the telephone and face-to-face. Experience of working in a customer focussed role is essential, as are familiarity with computer based systems and keyboard skills.
A positive and professional attitude is essential, together with confidentiality and integrity.
Government guidance of working safely is being followed at the Council’s offices.
Closing date for applications: Friday, 6th August 2021
Interviews will be held on: Thursday, 19th August 2021
For an application pack, call 01200 414596 (24-hour answerphone),
or email: HR@ribblevalley.gov.uk and quote the reference number.
Alternatively, the application form can be downloaded from our