Do you have a positive, proactive approach towards solving housing problems? Do you have what it takes to provide an excellent customer service to customers with housing needs and who are facing homelessness? If you do, then this is the job for you!
The Housing Options service provides the statutory homelessness function within the Council which aims to provide high quality housing advice services to customers facing the threat of homelessness including the prevention of homelessness and rough sleeping to its citizens within the District.
Lancaster City Council is currently seeking a dynamic, enthusiastic and experienced Housing Options Team Leader to provide the day-to-day operational management of the housing options. The Housing Options Team continues to achieve reductions in statutory homelessness, successful in the prevention of homelessness and continues to rollout a successful and ambitious strategy to combat rough sleeping in the district.
The successful candidate will be required to manage, review and improve the performance of the Housing Options team ensuring the service is relevant, cost effective and customer focused. The successful candidate will also ensure that the Council’s statutory duties under the homelessness legislation are correctly determined and administered, including undertaking reviews of homelessness decisions.
To be successful in this role you will have management and leadership skills that inspire and empower others to go above and beyond to do things differently, to try and test new ways of working, to drive the system change needed to bring about an end to homelessness and rough sleeping. You will have experience of leading a housing options team and working with key partners to prevent homelessness. Your excellent communication, negotiation and collaboration skills mean you have the ability to present confidently and authoritatively to a variety of audiences, bringing even those with potentially competing priorities and agendas along with you on the journey. You are a creative and solution focused thinker.
The successful candidate must be able to evidence the requirements laid out in the Job Description.
This post is permanent. The hours of work for this role are 37 hours per week, working Monday to Friday. You will also be required to provide out of hours telephone homeless duty cover on a rota basis which will require evening and weekend cover.
This role is based at Morecambe Town Hall, however at present the role is predominantly remote due to our commitment to managing the risk of COVID-19 in our workplaces. There may be some limited travel into the office as the business needs dictate, in a managed and safe way.
Informal enquiries can be addressed to Sharon Parkinson Principal Housing Options Manager, on 01524 582257 and leave a message.
The Council currently operates an excellent Flexible Working Hours Scheme which applies to this post. Subject to the needs of this business, this may allow employees to work between the hours of 6:00am-10:30pm.
Lancaster City Council has unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing carbon emissions.
We are a Forces Friendly employer, and an Armed Forces Covenant committed organisation. We welcome applications from defence reserves and other members of our armed forces community.
Excellent benefits include: A Local Government Pension Scheme (the Council makes a 15.5% contribution). Discounted gym membership and discount on days out, activities and retail.
Closing date: Sunday, 1 August 2021
Interview date: WC 9 August 2021