Business Support Officer (Supporting Families Data Team)
Portsmouth City Council
At Portsmouth City Council we're all about developing our staff, because we want to build a bigger and better city but we need the best employees to do so.
With a little over 207,000 residents and 7,000 businesses throughout this city, this unitary authority's main goal is to ensure the best care and development of all those within the city. From customer service to Multi-million pound projects, our residents are at the heart of everything we do.
Your New Role
Reporting to the Quality Assurance practitioner, you will support the work of the 'Stronger Futures' agenda, specifically focusing on the Supporting Families Programme and the identification of eligible families for the programme. You will carry out a range of appropriate level administrative and data focused tasks required for the purposes of national and local reporting.
The Supporting Families Programme is a national project aimed at pulling together cross-government funding and support for families, promoting the transformation of local services to work together in a more effective and cost efficient way to achieve better outcomes for families.
The programme requires the collection of data to engage families, assess needs and evidence progress as Lead Professionals and services work with both adults and children with multiple and sometimes complex needs.
The post holder will be able to:
- Assess the eligibility of families for the programme, based on the six headline areas.
- Review family data and read child and family assessments across a range of case management systems, including Children's Social Care, Early Help and Health.
- Be able to make decisions in relation to eligibility to the programme.
- Have good attention to detail and ability to problem solve.
- Process information and data to enable the 'attachment' of families.
- Supporting a variety of tasks such as information exchanges with services.
- Processing of data updates and alterations on to the Troubled Families database.
- Information gathering, fact finding and problem solving in relation to queries.
- General administration and information processing
What you will need to succeed:
You will need to have a knowledge and experience of database management, application and interrogation as well as strong IT skills. You will be qualified to at least Level 3 or have equivalent knowledge and experience.
What you'll get in return
As well as highly competitive pay you'll receive all the benefits of working within a local authority organisation, which ranges from flexible working hours to a fantastic pension which allows you the opportunity to pay in more for that greater return. We wish to support all our staffs development throughout, if that’s progression planning or involvement within the on the job apprenticeship scheme we will work together to drive your career. For those with families we have child care benefits as well as discounts with local businesses which can be enjoyed by all.