The starting salary for this role is £27,991 per annum for 36 hours per week. The team is co-located with Adult Social Care and Finance colleagues in various settings across the county. Your preferred contractual base will be discussed at interview and we actively encourage agile and smarter working wherever feasible.
We currently have two Assessment & Income Officer vacancies within our team:
- A full-time permanent vacancy (36 hours per week)
- A full-time, 9 month fixed term contract or internal secondment covering maternity leave (36 hours per week)
Internal applicants – please ensure you have discussed this secondment opportunity with your current Line Manager before you submit your application.
These roles sit within the Financial Assessment and Income Collections service, which is part of the Adult Social Care directorate. You will play a critical role in providing advice and information to service users in relation to welfare benefits entitlement, the council's charging policy and making payment for social care services, generally through direct telephone contact or face to face.
In this role you will ensure that residents are financially assessed promptly in accordance with legislation and policy, maximising income by way of support with welfare benefit claims and supporting people to make payment of care charges when due. You will promote the use of online tools, enabling residents to self-serve and engage with the council digitally where possible.
We are looking for someone with knowledge of the charging principles for social care services and an understanding of local authority debt recovery procedures would be helpful although training will be provided.
This role is critical to ensuring all residents have access to information on paying for care in advance of service provision and that all care charges due are collected in accordance with council policies and debt recovery procedures.
You will also play a lead role in identifying potential opportunities for the council to secure debt by way of entering deferred payment agreements with residents. You will be responsible for receiving and resolving queries referred from first line support and liaise with internal and external customers within set guidelines and parameters to ensure the smooth operation of the process.
We will expect you to maintain and develop a high level of customer service by contributing to improvements and changes to systems and processes. Working under the supervision, direction and guidance of the line manager, the you will need to have a 'can do' attitude, be self-motivated, flexible and focused.
We look forward to receiving your application along with your CV and separate personal statement tailored for this role.
At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.
For more information please find the full job description below and refer to this before submitting your application. We also invite you to read our Life at Surrey handbook to see insights of the culture at Surrey and how as a valued employee, you can help shape our Council.Additional Information
This job advert closes at 23:59 on Monday 26th July 2021.
'Virtual' interviews (via MS Teams) have been scheduled to be held on Tuesday 10th and Wednesday 11th August 2021.
We look forward to receiving your application, please click on the apply online button below to submit.
An enhanced DBS ‘Disclosure and Barring Service’ check for regulated activity (formerly known as CRB) and the Children’s and Adults’ Barred List checks will be required for this role.
For an informal discussion please contact Dan de Rosa (Assessment & Income Manager) on 07870 169046 or by email at email@example.com or Natalie Gaynor-Turner (Assessment & Income Manager) on 07812 105807 or by email at firstname.lastname@example.org
We look forward to receiving your application and CV plus your separate personal statement tailored for this role.
From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.
Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.