We've noticed you are using Internet Explorer. This is an outdated Web Browser and is not supported by this website. Consider switching to a moden Web Browser like Google Chrome.
The local government jobs site from Jobsgopublic

Rents Officer PO1

  • Employer: London Borough Of Waltham Forest
  • Reference: RS/21/157916
  • Published: Fri 04/06/2021, 17:07 PM
  • Closing on: Wed 27/10/2021, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: £33,324 - £35,751
  • DBS Check: Yes
  • Location: Waltham Forest

We have a fantastic opportunity for highly motivated individuals with a passion for helping people and delivering high levels of customer service to join the Rents team.

You will provide an effective, proactive and customer focused income collection service, balancing prevention, support and recovery, using outstanding customer service.

If you would like to join an award winning Local Authority then we'd love to hear from you.

What you'll do…

Provide an effective, proactive and customer focused income collection service, balancing prevention, support, and recovery. Work effectively under pressure to meet deadlines and targets. Put forward new ideas, constructively challenge the status quo and embrace change. Most importantly you will be passionate about people, go above and beyond to make a positive impact on customers.

Responsibilities

Take ownership for all cases within a specific area and deliver a broad range of preventative measures, using a variety of methods to contact customers.
Ensure that advice, information, and guidance is easy to understand and provided as appropriate.


Actively assist customers with their rent related claims including Housing Benefit, Universal Credit, direct payment from benefits and Discretionary Housing payments (DHP) to maximum rental income.

Complete income and expenditure forms to implement sustainable and affordable payment plans.


Promote payment by direct debit and work with customers to create positive rent payment culture reducing the likelihood of missed payments and the need for legal action.


To complete referrals to the necessary debt and advice agencies, including the CAB.


Build and maintain relationships with other external agencies.


Use RentSense to analyse performance within your patch and change approaches to meet key performance measures.

Attend new tenant sign ups.


Prepare legal documentation, complete court applications via Possession Claims Online (PCOL) and represent the Local Authority in court.

Arrange and attend evictions.


Periodic attendance at  community events, promoting and publicising the work of the Rents Team.

Downloads

  • Safer Recruitment Statement
  • Equal Opportunities Policy Statement and Equality Act 2010 guidance
  • Rents Officer JD

How to Apply

Application Information The councils preference is for on-line application forms. However if you have a disability and are unable to complete an on-line application, please ring 0208 496 4227 who will be able to arrange an alternative. For more information on how to complete your application form, follow this link: Applying for a job at Waltham Forest Council

Click here for further information on the Human Resources recruitment privacy notice.

Apply Now

  • Employer: London Borough Of Waltham Forest
  • Reference: RS/21/157916
  • Published: Fri 04/06/2021, 17:07 PM
  • Closing on: Wed 27/10/2021, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: £33,324 - £35,751
  • DBS Check: Yes
  • Location: Waltham Forest

Vacancy Location