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This Vacancy has closed.

Customer Assistant

  • Employer: Sefton Metropolitan Borough Council
  • Reference: COMM/21/156983
  • Published: Tue 29/06/2021, 12:25 PM
  • Closing on: Sat 24/07/2021, 23:55 PM
  • Working Pattern: Part Time
  • Hours: 10 hours per week, one post 5 hours per week
  • Salary: Grade B SCP 2 £18,198 pro rata per annum (£9.6945 per hour)
  • DBS Check: No
  • Location: The Atkinson, Southport, Merseyside

Customer Assistant, Communities, Arts, The Atkinson

Contract: 5 hours a week (x1 post #18536) 10 hours a week (x2 posts; #19485, #19542)

Outline of main duties:

Customer Assistants are  the first point of welcome and information for visitors to The Atkinson; responsible for delivering the highest standards of customer service and customer care for audiences, visitors and customers across all aspects of The Atkinson’s work.  We are looking for new members of the front of house and customer facing team. This is a key role in maximising the income for the venue and it is a varied role. The 3 posts will be mainly working within the theatre events programme; ushering at events and in hospitality roles (bar).  There may also be opportunities to work in the museum and gallery as invigilators. The Atkinson is open evenings and weekends as well as during the week – this can be a very physically demanding role therefore we are looking for flexibility and adaptability. Although the contract is for 5 hours, there will be times when more hours are available.

Job requirements:

You will have a friendly, confident and approachable manner to maintain a high level of customer service at all times. You will be a reliable person who has an interest in the arts or who enjoys working in customer facing roles. You will be interested in and enthusiastic about all aspects of The Atkinson’s programmes.

Till experience and bar experience would be beneficial. The shifts will be mainly be in the evening and will support the performance programme.

Customer Assistants must be over 18 as they may be required to serve alcohol.  You will be expected to attend regular briefing and training sessions to keep up to date with developments in The Atkinson’s programmes and services. 

External closing date: July 24th, 2021.

Interviews: week commencing:  August 2nd 2021 in Southport.

Skills and Experience:

We want to hear from you if you can demonstrate a level of experience and knowledge commensurate with the position.

Commitment to the highest standards of customer care.

Good written and verbal communication skills.

The ability to work on own initiative and under pressure.

Flexibility and enthusiasm for learning new things

Ability to be an enthusiastic advocate for the Atkinson.

Able to take a careful and methodical approach, with attention to detail.

Proven reliability and punctuality.

The ability to set and achieve high standards of cleanliness and presentation

Can manage a physically demanding role

Health & Safety awareness

Downloads

  • Guidance Notes - Completing Applications
  • Job Description and Person Specification
  • Employer: Sefton Metropolitan Borough Council
  • Reference: COMM/21/156983
  • Published: Tue 29/06/2021, 12:25 PM
  • Closing on: Sat 24/07/2021, 23:55 PM
  • Working Pattern: Part Time
  • Hours: 10 hours per week, one post 5 hours per week
  • Salary: Grade B SCP 2 £18,198 pro rata per annum (£9.6945 per hour)
  • DBS Check: No
  • Location: The Atkinson, Southport, Merseyside

Vacancy Location