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Customer Liaison Officer

  • Employer: Surrey County Council
  • Reference: orbis/TP/483/14883
  • Published: Fri 11/06/2021, 8:11 AM
  • Closing on: Mon 21/06/2021, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36.0 hours per week
  • Salary: £24,780 per annum
  • DBS Check: No
  • Location: Woking

The starting salary for this position is £24,780 per annum based on a 36 hour working week.

We are currently recruiting for a Customer Liaison Officer to be based in Woking. In this role, you will  support the delivery of a comprehensive Facilities service and act as a point of contact for staff and visitors in Surrey County Council's main corporate buildings.  

A day with us will include supporting the operational running of the building by providing core services that include (but not limited to) front of house duties, health and safety, security, room booking and other customer service based functions, possibly including some building support officer functions such as helping in the post room or taking in deliveries.

You, along with the rest of the Facilities Team, will ensure that building services and equipment remain operational and provide a safe working environment for our staff and visitors. You will have the opportunity to work across our other Surrey County Council corporate offices and support a variety of different services and colleagues.

We are looking for someone who has previous customer service experience and is able to use their initiative to come up with solutions, often at short notice.   

To be shortlisted to interview for this position your application will clearly evidence that you:

  • Enjoy being a team player and working with others
  • Have experience of working within a busy facilities team
  • Are passionate about providing excellent levels of service and have great people skills
  • Have previous experience of Reception/front of house duties 

Surrey's Property Service has responsibility for developing, building, running, and maintaining an extensive and diverse portfolio of investment, operational and non-operational property including office buildings, fire stations, land and schools - making sure our assets are working hard for us and providing fit-for-purpose premises for staff and customers.

You will join a team of hard working professionals focused on maintaining excellent levels of customer care and an organisation which you will be proud to work for.

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.

For more information please find the full job profile below and refer to this before submitting your application. We also invite you to read our Life at Surrey handbook to see insights of the culture at Surrey and how as a valued employee, you can help shape our Council.

Additional Information

The job advert closes at 23:59 on 21st June 2021 with interviews to follow.

Contact Details

For an informal discussion please contact Libby Ellis by e-mail at libby.ellis@surreycc.gov.uk. We look forward to receiving your application. 

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years’ service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

Apply Now

  • Employer: Surrey County Council
  • Reference: orbis/TP/483/14883
  • Published: Fri 11/06/2021, 8:11 AM
  • Closing on: Mon 21/06/2021, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36.0 hours per week
  • Salary: £24,780 per annum
  • DBS Check: No
  • Location: Woking

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