Job Title: Income Officer
Job reference: 001922
Service Area / Directorate: Financial Services
Salary and Grade: G5: £27,114 to £28,125 per annum – 16 hour job share (pro rata for part time)
Hours per week: 16 hours job share
Location: Oxford - St Aldate's Chambers
We need proactive and resilient customer-focused Income Officers to join our Incomes Team which has responsibility for the collection of local authority income streams, including housing rents, leaseholder service charges and sundry debts.
Your primary focus will be to monitor customer accounts and to recover any outstanding payments due. Utilising your effective numeracy, negotiation and communication skills, you will provide advice and support to our customers on a daily basis, whilst also liaising with external agencies, businesses and other departments within Oxford City Council.
Some previous experience of debt collection in a similar environment would be advantageous, along with a talent for getting the best outcome for both the end customer and authority in what is a demanding area of work.
Maximising the money collected in the current financial climate is crucial, as it directly supports the provision of essential services. If you feel that you can help us meet this challenge and share our commitment to deliver an excellent public service, then we want to hear from you.
Oxford City Council prides itself on delivering high quality, cost effective public services. Oxford is a world class city and the Council has high aspirations for its services and employees. We are a multi-award winning Council and in May 2017 we were re-accredited at Gold level for Champion IiP status. Our other awards include the Institute of Revenues Rating & Valuation (IRRV) ‘Excellence in Innovation (General)’ winners 2017, Oxfordshire Environment Partnership (OEP) ‘Best Food Waste Reduction and Collection System’, and several ‘Team of the Year’ national and regional awards across our Service Areas. This builds on our previous success in achieving ‘Council of the Year’ in 2015. We are accredited with the Customer Service Excellence Quality Mark which helps us to ensure that the customer is always placed at the heart of everything we do.
With over 700 staff dedicated to delivering the best service possible to our communities this is an exciting time to be working in Local Government. We focus on improving outcomes for local people and you might be surprised at the range and quality of the services we provide.
We offer a fantastic range of staff benefits that include generous holiday (from 28 days a year plus bank holidays), local government pension scheme, subsidised leisure membership, discounted travel and flexible working in many roles. We offer well-defined opportunities through our learning and development programme. We also have an employee wellbeing programme, an employee assistance programme and support via our dedicated occupational health service.
How to apply
More information is available on the role profile document. Please read this document to ensure that you meet our requirements. More information about working for the Council, our values and vision, is available on our web site.
Applications should be made via our online application system (no CVs please).
For further information and how to apply online, please visit www.oxford.gov.uk
If you are unable to access our website please call 01865 252848.
Note: For roles that require a DBS Certificate (Enhanced and or Barred List check), candidates are required to supply their complete work history. Please ensure you explain any gaps in your work history. Coronavirus information: It is intended to conduct interviews via a video conferencing platform such as Zoom or Jitsi; please contact us if this is not an option for you. For most roles the successful applicant will be expected to work from home for the immediate future. They should ensure that they have reliable and secure wifi access; a suitable workspace and are prepared to undertake distance learning and training.
Closing Date: 20 June 2021
Late applications will not be processed
Interview Date(s): 01 July 2021/ 02 July 2021
We are an equal opportunity employer:
We value the diversity of our people and actively seek to have a workforce that represents the rich diversity of the community we support. We have policies in place to ensure that every applicant and employee can flourish and succeed. Currently we are underrepresented in some areas, and would particularly welcome applicants from BAME communities. All applicants will be given fair consideration for work and will not receive less favourable treatment on the grounds of any protected characteristic.
How to Apply
Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.