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This Vacancy has closed.

Registration Support Officer - Bank

  • Employer: Surrey County Council
  • Reference: orbis/TP/13500/14645
  • Published: Tue 08/06/2021, 11:48 AM
  • Closing on: Fri 11/06/2021, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 0.0 hours per week
  • Salary: £13.20 per hour + annual leave allowance
  • DBS Check: Yes
  • Location: Guildford

The starting salary for this role will be £13.20 per hour. 

Do you have a genuine passion for people? Do you want to work in a dedicated and rewarding environment? 

The Surrey Registration Service is seeking to recruit 4 Bank Registration Support Officers (RSOs). We require two RSO for Guildford Register Office, and two for Weybridge Register Office.

Surrey County Council is one of the largest and most dynamic local authorities in the UK, serving a population of 1.2 million residents. The Surrey Registration Service is responsible for the registration of 19,000 births, 11,000 deaths and 3,500 civil marriages and partnerships occurring in the county of Surrey each year.

For this exciting role, we are seeking people who will be good team players, can demonstrate excellent time management skills and a high level of personal accountability, together with a flexible and positive approach to their work.

The position is offered as follows:

Bank employees have no fixed hours, but instead they are expected to be available as and when the council requires them and they are paid only for those hours they actually work. There will be an opportunity to keep your skills updated by having access to our online registration process; you will need your own PC for this. There will be an expectation for you to keep your skills updated during the times you are not working.

Bank employees are not expected to accept every request to work, however, there is a requirement for the employee to accept reasonable requests to work on a regular basis.

Bank employees are entitled to the same basic terms and conditions of employment as full time staff, on a pro rata basis e.g. occupational sick pay, occupational maternity pay, training, pay awards and have the right to apply to join the council's pension schemes. Bank employees accrue annual leave, which is paid in addition to their hourly rate, in substitution for actual time off.

The successful candidates will receive comprehensive training in all aspects of registration, however, applicants should have experience of working in a face-to-face customer environment and have proven experience of working with IT packages, particularly Microsoft Word and Excel.

As well as using our bespoke Registration systems, you will be required to use electronic diaries and booking systems and manage excel accounts. 

To be successful in this role you will need:

  • the ability to relate to people from all backgrounds and cultures
  • tact, patience and empathy, for dealing with people who may be distressed
  • the ability to understand and apply rules and laws
  • clear and accurate handwriting
  • the ability to work under pressure
  • administrative skills

Your day-to-day duties might include:

  • interviewing parents and relatives after a birth or death
  • completing computerised and paper records
  • issuing birth, death and marriage certificates
  • informing the coroner if there are any suspicious circumstances surrounding a death
  • collecting statistics to send to the General Register Office
  • taking payment for copies of certificates
  • keeping accurate records

You must hold a full driving licence with appropriate business insurance cover and have the use of a car, as you may be required to travel anywhere in Surrey.

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.

For more information please find the full job description below and refer to this before submitting your application. We also invite you to read our Life at Surrey handbook to see insights of the culture at Surrey and how as a valued employee, you can help shape our Council.

Job Advert



Additional Information

The job advert closes at 23:59 on 11/06/2021.

Successful candidates will be offered an interview via Microsoft Teams on 17/06/2021 or 18/06/2021.

Unfortunately, we are unable to alter these dates.

These roles are based at the following locations: 

  • Artington House, 42 Portsmouth Road, Guildford, GU2 4DZ
  • Rylston, 81 Oatlands Drive, Weybridge, KT13 9LN

Contact Details

For an informal discussion please contact Di Kennedy on 01932 794 124 (Weybridge) or by email at diane.kennedy@surreycc.gov.uk , or Avril Itani on 01483 518 264 (Guildford) or by e-mail at  avril.itani@surreycc.gov.uk we look forward to receiving your application (CV and cover letter). 

For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under-represented groups.

  • Employer: Surrey County Council
  • Reference: orbis/TP/13500/14645
  • Published: Tue 08/06/2021, 11:48 AM
  • Closing on: Fri 11/06/2021, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 0.0 hours per week
  • Salary: £13.20 per hour + annual leave allowance
  • DBS Check: Yes
  • Location: Guildford

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