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The local government jobs site from Jobsgopublic

Assistant Customer Service Supervisor

  • Employer: Hertfordshire County Council
  • Reference: HCC16759
  • Published: Mon 07/06/2021, 15:46 PM
  • Closing on: Sun 20/06/2021, 23:55 PM
  • Working Pattern: Part Time
  • Hours: 26 hours per week
  • Salary: £15,000 - £24,999
  • DBS Check: No
  • Location: Letchworth, Hertfordshire, Hertfordshire

Job Title: Assistant Customer Service Supervisor
Location: Letchworth
Salary Range: £19,698 progressing to £20,903 per annum (pro rata for part-time)
Hours: 26 per week
Contract: Permanent

Job Duties:

Working as part of a team, you will deliver excellent customer service to library customers, ensuring all information, services and resources are available and promoted to members of the public.

You will have the skills and abilities to support the Library Manager to actively supervise the team, including staff timetabling, training and development. You will also support some staff appraisals, and act as senior on duty as and when required.

You will have the ability to compile, maintain and provide effective returns for monthly financial and statistical information.

You will take responsibility for property matters, reporting building issues as appropriate, to ensure there is no or minimal disruption to the service. You will also ensure there is adequate health and safety provision, maintaining a safe environment for staff and customers.

You will also actively engage with the delivery and promotion of all frontline services in the library and outreach activities as required

For an informal discussion please contact Roberta Ferraro, Library Manager or Pam Hutson, Operations Librarian on 0300 123 4049.

Please ensure you are able to work the hours on the attached rota before applying.

Closing date:     Sunday 20th June 2021
Interview date:  Monday 28th June 2021

Downloads

  • Job Outline Assistant Customer Service Supervisor

How to Apply

Please apply online via the link provided.

Apply Now

  • Employer: Hertfordshire County Council
  • Reference: HCC16759
  • Published: Mon 07/06/2021, 15:46 PM
  • Closing on: Sun 20/06/2021, 23:55 PM
  • Working Pattern: Part Time
  • Hours: 26 hours per week
  • Salary: £15,000 - £24,999
  • DBS Check: No
  • Location: Letchworth, Hertfordshire, Hertfordshire

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