Hours of work: 37 hours per week
Working pattern: Full-time
Fixed term for: 12 months to cover maternity leave
Closing date: Sunday 27 June 2021
For an informal discussion, please contact Daniel Clarke - Team Manager Parking on 01273 464057
About the role
The services delivered by the Communities, Economy and Transport department (CET) have an enormous impact on the lives of local people and the natural environment. From operating waste facilities and registration offices, to maintaining roads and major infrastructure planning, the moment an East Sussex resident steps outside their front door, they are interacting with our work. Therefore, roles in our department offer enormous scope to make a positive impact on the quality of life for people and the environment of East Sussex.
We, Parking Services, manage four very busy parking schemes, Lewes, Eastbourne, Hastings and Rother.
We have an exciting opportunity for a notice processing officer to join our parking team. The parking team is responsible for the management of the on street parking schemes within our civil parking enforcement areas in the county and the enforcement of Lewes District Council's car parks. The team deal with notice processing, customer care and the review of existing and the development of new parking schemes.
The notice processing officers assume day to day responsibility for the management of each stage of all Penalty Charge Notices (PCN). They deal with an average of 800 pieces of incoming and outgoing correspondence every month. This includes compiling and presenting cases to the Traffic Penalty Tribunal. Additionally, the notice processing team are responsible for managing cases and accounts of our contracted enforcement agents.
As a Notice Processing Officer there will be conflicting demands on your time so you must be skilled in managing your time and be able to prioritise workloads to make sure deadlines are met. You must have excellent IT, written and oral communication skills. Being able to communicate effectively using plain English is essential. You will need to be able to work with tact and sensitivity and have an ability to cope in sometimes stressful situations. You should have some knowledge of civil parking enforcement and relevant legislation. Additionally we are looking for someone who is hardworking, flexible, and who enjoys working as part of a committed team.
Your starting salary will be pro rata if the above position is part-time or term-time only.
Work Permits: we may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Border Agency’s Points-based Immigration System.
From 6 April 2011 the Home Office has placed a permanent restriction on the number of migrant workers that all Tier 2 (General) Sponsors can recruit. Due to the restrictions we cannot guarantee that individuals that meet the requirements of the Points-based Immigration System will be issued with clearance to obtain work permits.
East Sussex County Council is an equal opportunities employer. We welcome applications from all suitable candidates, regardless of race, gender, sexual orientation, disability or age. All applications are treated on merit.