£21,950 - £23,758 inclusive of outer fringe allowance per annum
37 hours per week
Welwyn Hatfield Borough Council pride themselves on their commitment to their people – striving to ensure that each and every employee feels valued and happy in their work. Employees are empowered to influence and transform the services they deliver, no matter what level they’re at.
The council have developed a ‘One Team’ approach to working and this relies on each and every person working collaboratively to deliver shared goals. To be a positive influence on this environment, you’ll need to be able to support others and be a genuine team player.
What the council is really looking for is someone with a true customer focus, an understanding of what great customer service involves and a commitment to delivering outstanding results.
This is a key role and it will be up to you to provide a customer focussed, proactive, comprehensive and high quality administration service to support the delivery of the tenancy, neighbourhood and estate management functions to tenants and leaseholders across the borough.
You’ll deliver our promise of being a high quality landlord through a customer focused approach that supports the Neighbourhood Officers in delivering an excellent responsive service to customers, providing high quality administrative and technical support, taking the lead on allocated administrative processes as necessary.
This is a role that has a lot of variety, but will be very rewarding enabling you to work with residents and local communities to make a real difference.
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.
Closing date for applications is 20 June 2021
Assessments will be held on 25 June 2021.
Interviews will be held on 1 July 2021.
How to Apply
Please apply online via the link below.
Please read the Role Profile fully before applying for this vacancy. It is essential you refer to the Role Profile when completing your application, particularly the role specific questions. You must demonstrate how you meet the criteria set out in the Role Profile and give examples to support your statements. If you do not demonstrate how you meet the criteria for the role your application will be unsuccessful.
About Welwyn Hatfield Borough Council