We are recruiting a self-motivated individual to join our Technical Support team, where you will demonstrate an excellent customer service for all users and provide first line support, to include hardware maintenance/support.
In this new role you will support customers in the access and use of IT systems, communicating over the phone, via email and face-to-face.
Acting as the first point of contact for all IT system related customer queries, you will resolve basic support requests, escalating more complex issues to senior members of the team as appropriate, whilst working within agreed support resolution timescales.
An important part of this role will involve dismantling, rebuilding, and recycling of old laptops and PC’s, in order that they can be reused.
We are looking for candidates who are able to support straightforward software releases, upgrades and implementations in line with IT Services processes to ensure the successful deployment across the Council. In addition, data entry and administration duties are required.
The successful candidate will have a good understanding of Microsoft Office and a knowledge of reporting and producing statistics.
Ideally you will hold a full, valid UK driving licence.
If you would like to have an informal discussion about this role then please contact Justin Ward, Technical Support Team Leader, at email@example.com
Closing date: 13 June 2021
Interviews: 23 June 2021