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This Vacancy has closed.

Assistant Customer Service Supervisor

  • Employer: Resources
  • Reference: RES/21/153044/HCC16616
  • Published: Thu 27/05/2021, 14:03 PM
  • Closing on: Sun 13/06/2021, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours
  • Salary: £19,698 - £20,903
  • DBS Check: No
  • Location: Hemel Hempstead , Hertfordshire

Job Title: Assistant Customer Service Supervisor
Location: Hemel Hempstead
Salary Range: £19,698 - £20,903 pa (pro rata for part-time)
Hours: 37 hours per week
Contract: Permanent

Job Duties:

Working as part of a team, you will deliver excellent customer service to library customers, ensuring all information, services and resources are available and promoted to members of the public.

You will have the skills and abilities to support the Library Manager to actively supervise the team, including staff timetabling, training and development. You will also support staff appraisals, and act as senior on duty as and when required.

You will have the ability to compile, maintain and provide effective returns for monthly financial and statistical information. You will also actively engage with the delivery and promotion of all frontline services in the Library and outreach activities as required.

Please ensure you are able to work the hours on the attached rota before applying

 Hertfordshire County Council have awarded the contract to deliver the Library Service to Libraries for Life, an independent organisation with charitable status. The proposed date for transition to Libraries for Life is still to be confirmed. At the point of transition all Hertfordshire County Council Libraries employees will be transferred to Libraries for Life under TUPE rules and regulations.

Closing Date: 13th June 202
Interview Date: 24th June 2021


For an informal discussion about the post and timetable details, please contact Sarah Watt, Hemel Hempstead Library Manager or Ian Pattison, Senior Operations Librarian on 0300 1234049.

Benefits of Working for HCC:
• Flexible Working Arrangements (depending on the role)
• Excellent Career Development
• Salary Exchange for Additional Benefits
• Excellent Pension Scheme with Employer Contributions
• Shopping Discounts
• Support Groups & Wellbeing Schemes

Please note that due to Covid-19 we are currently holding interviews via Microsoft Teams. It is your responsibility to ensure you will have access to a reliable device that includes camera and microphone so that you can take part in the Microsoft Teams interview process.

 

Application Information

 

Please ensure you are able to work the hours on the attached rota before applying

How to Apply: Please follow the 'Apply for Job' button at the bottom of the screen.

As part of the application you will be required to upload your most recent CV ensuring gaps in employment have been addressed and answer the questions (provided below) which will be your opportunity to evidence how your skills, knowledge and experience match with what we are looking for based on the Person Specification area of the attached Job Outline.

In no more than 500 words (per question) please answer the following Key Questions to support your application: 

Questions for Assistant Customer Service Support

In no more than 500 words (per question) please answer the following Key Questions to support your application:

  1. Supervision: What experience have you had in balancing an admin role with front line supervision?
  2. Customer Care: We strive to provide excellent service to all our customers. Please tell us how you have delivered outstanding customer service.
  3. Teamwork: Please tell us how you have supervised a reliable, flexible and supportive team and how you have worked collaboratively with your line manager to achieve aims and objectives.
  4. Administrative Duties: Can you tell us what skills you have which would support maintaining Health & Safety, property and training requirements within the workplace.
  5. Organisation: Please tell us how you have organised and prioritised tasks and been methodical, and how you have collated data and returned to timescale.
  6. IT Skills: Please tell us about your use of Microsoft Office, the internet, social media and devices such as tablets, laptops, PCs, and how you have helped others use technology.

PLEASE NOTE: Before proceeding with your application please have answers to the above questions ready. All questions marked with a (red) * are mandatory question and must be answered – you will not be able to submit your application until all mandatory questions have been answered.

Hertfordshire County Council have awarded the contract to deliver the Library Service to Libraries for Life, an independent organisation with charitable status. The proposed date for transition to Libraries for Life is still to be confirmed. At the point of transition all Hertfordshire County Council Libraries employees will be transferred to Libraries for Life under TUPE rules and regulations.

 

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  • Rota
  • Employer: Resources
  • Reference: RES/21/153044/HCC16616
  • Published: Thu 27/05/2021, 14:03 PM
  • Closing on: Sun 13/06/2021, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours
  • Salary: £19,698 - £20,903
  • DBS Check: No
  • Location: Hemel Hempstead , Hertfordshire

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