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The local government jobs site from Jobsgopublic
This Vacancy has closed.

Service Hub Manager

  • Employer: East Sussex County Council
  • Reference: ESCC/21/152579
  • Published: Mon 24/05/2021, 11:15 AM
  • Closing on: Sun 20/06/2021, 18:17 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £39,713 to £43,397 per annum
  • DBS Check: Enhanced
  • Location: East Sussex

The East Sussex County Council Service Hub provides IT support to approx 5,000 council staff and we are looking for a Service Hub Manager to provide excellent customer service.  

Duties and Responsibilities include:

  • Maintain and supervise the day to day operation of the IT&D Service Hub, providing single point of contact for incidents and requests.
  • Deliver first class technical support with excellent customer service
  • Management of the Incident Process
  • Ensuring incidents are escalated and managed according to their severity and impact on business-critical systems
  • Assist with Major Incidents when necessary, ensuring customers, IT&D staff and senior stakeholders are kept up to date.
  • Produce statistics reports and assist with management reports.
  • Monitor and support the performance management and development of team members using a coaching approach.

Knowledge, skills and experience:

  • Experience of managing a Service Desk or medium size team
  • Experience of using an ITSM tool
  • Experience of working in an ITIL environment including, Incident, Service Request, Problem Management and Change Management
  • Mobile Device Management

Attributes:

  • Strong management experience
  • Excellent written, oral and presentation skills
  • Exceptional analytical and troubleshooting skills
  • Excellent attention to detail
  • Ability to deal with difficult or demanding situations in a calm and professional manner

Downloads

  • Job Description and Person Specification
  • Employer: East Sussex County Council
  • Reference: ESCC/21/152579
  • Published: Mon 24/05/2021, 11:15 AM
  • Closing on: Sun 20/06/2021, 18:17 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £39,713 to £43,397 per annum
  • DBS Check: Enhanced
  • Location: East Sussex

Vacancy Location